RV Fridge Parts DirectReviews of norcoldpartsexpress.com

Did not receive my order

That's not the address I put to send it to. Billing address is also the shipping address.

Ordered a $1650 Norcold fridge from this company that listed item as in stock ships in 5 business days. The only thing that happened was they changed my credit card and sent order confirmation. Never responded to emails or returned phone messages. Then I got suspicious about this company and looked up reviews on this business . Wow seems like common practice for this company to take payment and never respond to customer emails or phone messages. I contacted my credit card company to reverse charges thinking that I didn’t want to wait for them to refund my purchase in 3-6 months or ever. Buyers beware they list things as in stock ships in 5 days not the case with my order.

A big disappointment! I ordered a rv fridge part on October 15, 2023 and I have not received it. No one responds to the emails and text chat messages. I have left voicemail messages on their phone line, too. No response. They had processed the $107.46 credit card payment back in October. Update: It is now March 7, 2024 and they have not refunded my money. I was never able to contact anyone. 2nd update: No response to them stealing my money. It is now April 18, 2024. I had requested a refund. I would not order from this fraudulent company.

DO NOT order from this company. I ordered a part, and several weeks later I still had no order number, confirmation, tracking info, etc. The payment was processed, and still no information on the order. The phone number on the website goes to a voicemail and calls do not get returned. The e-mail also will not yield any response. I believe this company is a scam. I'm contacting PayPal to reverse the payment.

They take a credit card but no parts and no communication

I ordered a replacement door back in May 2023 and was in periodic contact with Morgan who kept saying she would check on the status of the order. In September, I requested a refund and now the lines of communication are closed. I've called and emailed several times with no response. I even contacted the BBB for help only to find the email they use is not associated with the RV Parts Express. I think this company is a scam.

Requested return multiple times and instead was sent the product again so now have two to return with no response from Rv Fridge parts