RV Fridge Parts DirectReviews of norcoldpartsexpress.com

It took a while for my order to be filled due to a slow manufacturer. I received the request to revue RV Fridge Parts Direct not having seen the shipping notice, it went to my spam folder. Not knowing it was shipped, I wrote a negative review since I had ordered the items 5 months ago. RV Fridge wrote me an email kindly explaining all of the above. So, I’ve changed the review to 5 stars. They did the best they could under the circumstances with the manufacturer and cared enough to take the time to send me an explanation.

Excellent customer service! I ordered a part that was on back order and the owner, Morgan, wrote to me and explained how the entire process would unfold. It took about three weeks (which is what I was told) and the part arrived today and is perfect! Highly recommend and I will be checking here first for any further RV part needs.

I purchased a 5 year old RV last Summer with a Norcold refrigerator. A number of the parts were rusted. I found every part I needed on this site. A number of them were tricky to get the right ones, and others had to be special ordered. Morgan has been great to work with, made sure I got everything I needed, and kept me informed as to shipping dates. Now my refrigerator looks like new!

We ordered a drip tray for our refrigerator. The tray came in a timely manner. It didnot have any attachments with it to hook up the hose. Basically just a tray with a hole in it. Very dissatisfied. Upon seeing my review the representative contacted me and saved me the trouble of contacting them. They worked on fixing the situation to assure i was a satisfied customer.

Information on line was very understanding and useful. Ordering was very easy and delivery was alot quicker than I expected. The parts are exactly what I needed, Thank you and if in need for anything for our RV refrigerator; this will be the first place I will go. Thanks again

I received the correct part that I ordered, in a timely manner. After that, I needed additional help to solve my RV refrigeration issue. Norcold Parts Express made every effort to assist me. Turns out the part I needed is not available. I had to slightly modify my existing part. But NPE was on the case for me. Thanks!

I just had a very bad transaction with another supplier who showed a picture of one thing and shipped another and when I tried to return the item I ended up having to call the Better Business Bureau so it could be resolved when I talk to Morgan she was so understanding and so willing to do whatever I needed done to get the correct refrigerator Morgan is an asset to your company very professional prompt and helpful what a pleasant person to deal with thank you very much so far I am very pleased with everything

Was extremely communicative and went above and beyond!! There customer service is awesome. T