Nata
Bad customer service
I got a defective dress and a ridiculous response from the customer service: “send it back so we can see if the holes can be fixed”…. Really ???!!! How about a standard refund or replacement with a new one?
Response from Nora GardnerNov 6, 2025
Dear Customer, we sincerely apologize for this experience. All of our products are made in very small batches by hand in NYC so we do not make additional stock and therefore would be unable to replace your item. We do however have extra fabric so we can replace the damaged panel and make your garment as good as new. Sincerely, Team NG



