NoomayReviews of noomay.com

Disappointing experience with the Noomay Smart Ring and customer service Unfortunately, I’ve had a very disappointing experience with the Noomay Smart Ring. The battery life was extremely poor, lasting around a day or sometimes less than half a day, and the sleep tracking didn’t work as I expected. I also found the ring too bulky and uncomfortable. The customer service experience was just as frustrating. I contacted them to request a full refund and ended up going back and forth with their customer service team over several emails for days, trying to get a resolution. Instead of arranging the full refund I wanted, they repeatedly offered partial refunds of 30%, 40% and eventually 60% to keep the ring. Noomay advertises a 100-day money-back guarantee and free returns, but my experience did not reflect that promise. I was worried about being left to pay additional customs and VAT charges when returning the ring, which made the process even more stressful. A supposedly straightforward, hassle-free return turned into a long and frustrating ordeal, with no clear reassurance that I would be able to return the product without unexpected costs. In the end, I accepted the 60% partial refund simply because I was fed up with the endless back-and-forth and felt it just wasn’t worth the hassle anymore. I only agreed because I wanted the situation resolved after spending so much time emailing customer service. I expected a much better product and a much smoother returns process. Advertising a 100-day money-back guarantee and free returns means very little if customers end up worrying about extra charges and having to spend days negotiating with customer service. Overall, I’m extremely disappointed with both the smart ring and the customer service. Based on my experience, I wouldn’t recommend Noomay.

**Nothing like advertised – extremely disappointing experience** I genuinely regret ordering from Noomay Ring. The product I received bears very little resemblance to what is advertised on their website. The ring arrived late in a **completely unbranded box from China**, and the ring itself looked nothing like the product shown online. The app was also different from the one demonstrated in their advertising. What really makes this unacceptable is the returns process. Noomay advertises a **100-day free trial with a full refund and a return shipping label**. This was a major factor in feeling comfortable placing the order. However, when I tried to return the ring, they refused to provide the promised shipping label and instead offered me **only a 40% refund**. So despite advertising a 100-day trial and full refund, I'm now being asked to either pay for the return myself or accept losing 60% of my money. The difference between what was advertised and what actually arrived is bad enough, but refusing to honour the return terms advertised on their own website makes the whole experience even worse. **Late delivery, misleading product advertising, an app that doesn't match the advertising, unbranded Chinese packaging, and a refund policy that apparently isn't being honoured.** I would strongly recommend taking screenshots of everything advertised by this company before ordering. Based on my experience, I would not purchase from Noomay again.

I was sent a completely different unbranded ring than what was pictured both in my order and on the box it came in. The ring looked pre-owned with a greasy residue and fingerprints on it. There was a letter in the package claiming the app was still in development, no instructions for any current app that can be used for this ring, and so I’ve been unable to even test if this ring functions at all.

Awful customer service. Purchased a ring whilst on discount, got an email from the ‘owner’ Olivia to say there will be a delay due to so many people purchasing while the offer was on. Ring has arrived, wrong size and like many other reviews say, cheap looking! Emailed for a return and refund and haven’t heard anything. Will be disrupting through bank!

Absolute scam. My mother bought this as a birthday gift for me. The Ring that arrived was cheap tat 'luck ring' when googled is significantly cheaper than the Noomay ring. The QR code you scan has a 404 error. Found the app on the play store and doesn't send a validation email. Have contacted them and they are now after a lot of back and forth offering me a replacement ring which won't fix the app issue or a 40% refund for a product that is not fit for purpose. Like others have said they are saying this is to save international returns charges. Well my mum didn't realise she was buying cheap tat from China. My mum is vulnerable so now we will need to put this in dispute with her card provider. Do yourself a favour and avoid avoid avoid!

Counting too many steps. Saying I'm not asleep until 2am when I was sleeping before 11pm. Battery dead after 2 days. COMPLETE WASTE OF MONEY.

Scam. Unbranded ring arrived “LuckRing”. Yet to actually try it but not feeling hopeful.

It's a scam, the link to the app goes to a website that doesn't exist