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Caution to Potential Buyers:
Caution to Potential Buyers: I purchased an iPhone 14 that was advertised as a Verizon device, only to discover upon contacting Verizon that the SIM was locked/restricted and would not be unlocked under any circumstances. When I reached out to the seller, she insisted that the phone was sold as a Verizon device—technically true, but functionally misleading, as it is unusable on the Verizon network. While the seller claims to operate with transparency, this experience felt more like a deliberate scam. Fortunately, my credit card issuer refunded the $330 I spent; otherwise, I would have absorbed the loss entirely. The seller did offer a return, but with a 15% restocking fee—meaning she would keep approximately $50 per transaction. This effectively allows her to profit from reselling a non-functional device repeatedly. Buyers, be cautious. To Nona Phones: If the initial response I received had demonstrated the same level of professionalism as your response to my review, we might not be in this position. When I first reached out for assistance upon discovering that the device was unusable, the response lacked candor and fell short of what I would expect from a customer-focused organization. It's clear now that you've taken the time to follow up on my reviews across platforms such as Trustpilot, Yelp, Google, and Swappa in an effort to present a more service-oriented image. However, the tone and content of the original response were telling--and not easily overlooked.
Response from Nona PhonesJul 5, 2025
Dear Shannon, Thank you for your feedback. We're truly sorry to hear about your experience and understand your frustration. Our goal is always to operate with honesty and clarity in our listings. The iPhone 14 you purchased was indeed a Verizon device, as described, but we regret that the carrier restrictions affected your ability to use it as intended. We want to assure you that it’s never our intention to mislead or profit unfairly. Our standard 15% restocking fee exists to help us recover unavoidable costs—such as shipping, credit card processing fees, and the inspection and handling of returned devices. However, in cases like this—where there may have been a misunderstanding—we're more than willing to waive the fee entirely. If you still have the device and would like to return it, please send it to: Paul Sette 13759 Haulover Beach Ln Orlando, FL - 32827 Be sure to include your order details so we can process the return as quickly as possible. We're committed to earning and keeping our customers’ trust, and your feedback helps us improve every day. If there's anything else we can do to assist you, feel free to reach out. — The Nona Phones Team