Nom NomReviews of nomnomnow.com

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The food is high quality and everything was amazing with Nom Nom Now, but the constant delaying of the package was too much for me. I know it is the carrier’s resposability, but it was a point of concern for me. I decided to stop my subscription because last time the package didn’t arrive at all and no one at Nom Nom even bothered to contact the carrier.

I liked being able to give our mini Schnauzer fresh food that I didn't have to cook myself and worry if I what I was making was balanced. What I didn't like was the chronic inconsistency of the packaging. Our dog was supposed to receive 50 g packets of food. Instead our dog would receive packets that were labeled 50 g but when weighed were anywhere from 25 g to 130 g! The first time it happened I thought it was a one off thing but in the course of almost 20 months as a customer it probably happened 8 or 9 times. The issue I have is that we are trying to shed a little weight from our girl and it doesn't help when the meal size is inconsistent. I don't like having to weigh her meals before I give them to her but I didn't really have any other alternative. After this last round, I canceled. I hated to because I did love the fresh food I just don't have time for a service that is quite expensive to be so inconsistent. Sad.

Disappointed, first several deliveries good, then decline in quality. Bags were not same size, some under normal portion some 2 x more the normal portion. No pieces of chicken in food anymore. Cancelled subscription.

I’ve seen a steady decline in the quality over the past few months. My dog does love the food but it just doesn’t seem as fresh as it used to be. There is far more weight in sauce than actual food if you order the chicken. There is no consistency to each bag. I order 90g and I am now receiving any from 46g to 90g. Delivering bags that are half the same cannot be legal.

The chicken portion of my order was defrosted completely and I’m afraid to give it to my dog. The beef and turkey were frozen. Not sure what happened, but it was disappointing.

I have been trying different brands of fresh dog food for my male Australian Shepherd, he had been experiencing itching and eczema, throwing up and diarrhea. I started with a different company and in the two weeks of food I received his symptoms all but vanished, especially the itching and eczema. I wish I had just stuck with my first choice but I wanted to check out more than one. NomNom was my next choice and his itching and eczema returned with a vengeance, their food has something he is allergic to. I called to cancel my order and requested a refund of the auto charge made just 12 hours earlier on my account but they said they couldn't do that. After I asked them to reconsider because of the reaction my dog had they sent me an email letting me know because of my dogs reaction they would refund my payment.

Your customer service team is very responsive. So kudos to them! I believe I spoke to Drea and Haley? In regards to errors, there have been a few in the last year. First off, I have two dogs- Ralphie and Bailey that I receive food for. 1st error was earlier this year where my dog Bailey did not receive any food and it took over a week to get the delivery. 2nd- I asked for my package to be split up as it was too heavy and they forgot my Bailey's food again- taking over a week to arrive.