Nom NomReviews of nomnomnow.com

My dog loves the food and I appreciate that it’s packaged in “per day” packs but the packaging is not the best. It doesn’t always open correctly, I’ve had several packs where they have been damaged by the rubber bands I don’t know until it’s defrosted and made a mess of my refrigerator. They really don’t need to be banded together; just put the packs in the box loose.

The food is great, my dog loves it. But I HATE the way you box the packages for delivery. The rubber bands that are tied around the packages are too tight and break the seal on the food. It is a terrible way to box the food for delivery. Why don’t you just put the packages in the box separately so the food isn’t compromised

The food quality is high. Responsiveness to customers, not so much. Rarely enough dry ice in the package, despite several attempts to get them to use more. The individual packets would be very handy except that they don't open the way they are supposed to so I almost always have to use scissors. Could live with this but they sent out a letter saying they were increasing prices. That's okay, but then they went from $95 per month to $224! I reached out to them and got only the usual boilerplate response. Others here complained about 59% increases. Mine was more than double. That cries out for a real explanation. Bottom line: I cancelled.

If it wasn’t for their excellent customer service, I’d probably only give them 2 stars. I’ve been a loyal customer for years. I was paying $525 a month, and then out of absolutely nowhere, it jumped to $731 a month. I think that is just absolutely ridiculous. They claimed to have sent an email, but it happened to be the only one I couldn’t find from them in my inbox (go figure). I cannot take out a second mortgage to feed my boys. I understand inflation, but this seems like all out robbery. They must be trying to make up money in all of the customers they’ve lost recently. Take your money elsewhere!

The cost of our monthly NomNom order just increased from $336 to $451 per month. This inflationary price adjustment persuaded us to make and vacuum pack our own product using the same ingredients for 70% less cost. Our dogs love it! Thanks NomNom. p.s. (No more large handfuls of rubber bands accompanied with each month’s delivery. NomNom management should explore why this wasteful bundling strategy is not apart of the delivery process among their competitors.)

My dogs enjoy the product. Too many potatos in some varieties. Biggest complaint is food arrives not fully frozen. Sometimes it is room temperature. Taking a big chance with bacteria. Dog's coats look great. Energy is good. No digestive upsets like we experienced with Farmer's Dog.

I was really hoping this would be a good food to feed. Unfortunately it is packed with a good amount of carbohydrates. They add different types of fillers like potato,sweet potatoes and others. That is fine except the amount was so great my dog gained 15 lbs in 3 months. When you register they ask about your dogs weight. They increased the number to 95 and sent food for that. They cut the quantity down but it was too much carbs for my liking.

Trying my best to locate emails that reminded me there would be a delivery in March. I can't find anything and the food was delivered when we were on vacation. I also can't find any notice emails for the month of February either.