Nom NomReviews of nomnomnow.com

We question the quality of their food based upon their product weight misrepresentation. And, the amount of potatoes and rice seems absorbent to the protein portion. We’ve been paying nearly $250 a month to feed our golden retriever “portions”, meaning we need to subsidize the NomNom food with our own. We noticed from the beginning that many packets appeared underweight and this past month they were so egregious we started weighing them. Many packets were more than 25% underweight. So NomNom claims your dog will obtain a “healthy weight”, sure, because they’re not being fed the calories they claim because their quality control, or by their choice, are not sending you what you’re paying for. We brought it to their attention by sending proof of photos of their food portions, unpackaged and unopened, on the scale, but it was obvious to see how underweight the packets were. We asked how their package date codes work and all we got was silence. This has been going on for months and their fix was to send a few packets as replacements. But, upon weighing some of them after defrost, the same issue remains. If a company can not maintain the weight that they advertise can you really trust their other quality control measures? And we’re not talking about a few grams, we’re talking about gross underweight. We think not. There are a lot of fresh dog food companies out there, and they are expensive. We should at least be getting what we paid for.

My food is mostly potato not meat. There are no liver or organ meats for the added nutrients. It's very lacking. My homemade food is better and cheaper. The current package I have open was literally almost all potato and no meat.

The first delivery was great. Also, I got locked out of the website and couldn't see any information about how to feed my dog. I kept telling the agents that the reset password link wasn't arriving, and they kept offering to send me a link that never arrived. I gave up. Later I ran out of food, and the next delivery came 2 weeks later. I had to put my dog back on kibbles. Also is way too much good at once. It's inconvenient to have all that food in the freezer taking space.

HORRIBLE experience!! I was told prices would go up due to inflation so I spent hours on the phone trying to see if I could reduce my rates with zero help from the foreign call center ppl then look at my bill to find them charging me $100 more than my regular price! I only paid $140 a month to begin with and my dogs only 30lbs. When I call to ask them to make sense of an extra $100 a month, not a single person could explain why it was doubled. Straight robbery!!!!

This review is concerning NomNom's delivery service. I reordered me dogs food twice because food was delivered to the wrong address both times. Where food was delivered wasn't to an address not remotely close to my address. I can understand this happening maybe once, but not twice. Person receiving my dog food was nice to me on the first delivery, but food was no longer frozen so had to though it all away. Second order was delivered to the same individual. He was not happy and proceeded to verbally abuse me. That upset me a lot. So today I called NomNom canceled my account, and will be refunded for my original order of $118.75. The sad thing is that my dog really liked the food. To bad for NomNom on loosing a good customer. Christine Sommerfeld

Hi Been a long-standing advocate for nom nom. But the quality das gone down while the price keeps going up. Packaging keeps getting heavier an heavier some packs weigh less than others. Also defrosted when they arrive pay 187.00 for 8 weeks for a 9 lb pound dog. Time to look elsewhere this one has really changed in quality.

My dogs really do love the food unfortunately the quality has dropped. I just canceled my subscription. I’m getting packages that are labeled 110G, when I weigh them they are anywhere from 70 to 124G. I have no idea if I’m actually getting what I’m paying for and if the company cannot fill a package correctly, I don’t want to trust them with my dogs diet.

I purchased a 2 week trial which arrived on 5/20. I realized they didn't include the probiotics I paid for, so reached out that day. They shipped out the probiotics, but they didn't arrive until 5/28, so weren't super helpful in helping my dog transition to a new food. We started the new food on 5/21 and fed it for 2 weeks. That 2 weeks ends tomorrow (6/1). I noticed on 5/25 that the next order wasn't set to be delivered until 6/4. This is way after my dog's food would run out. I requested that they deliver by 6/1 and they adjusted the order. I checked tracking today, and although a label was created on 5/28, the package still hasn't shipped. Customer service is now saying it won't arrive until 6/2. I asked them to just cancel the order since I was going to have to find something to feed my dog in the interim so he doesn't go hungry. They canceled the subscription, but said it was too late to cancel the current order...which is funny since it hasn't shipped yet. On top of this issue, the bags don't weigh anywhere near the same. Chicken is supposed to have 250 grams and Turkey 225 grams. We noticed when feeding the turkey bags that some were way under and some way over. I reached out and they stated bags should be within 10 grams, but they are not. We noted variances of up to 30 grams between bags. Maybe not a big deal if this was a larger dog, but my dog is 15 lbs. A 30 gram underweight bag leaves him hungry and begging me for more food. Overall, I'm unimpressed with this company. It is an expensive service and I expected them to deliver at a higher standard.