Nom NomReviews of nomnomnow.com

I have been a Nom Nom customer for almost 3 years. I have two miniature poodles who are (who would have guessed??) very picky eaters, and one of which has chronic GI sensitivities. He also doesn't care for waiting to relieve himself if you miss "his" window, but I digress. Nom Nom has generally provided great food for the boys. We eventually eliminated the pork and chicken recipes from their diet, as the "poods" didn't prefer them and would occasionally turn their noses. Recently though I have seen a marked decline in quality control of their beef recipe; I am getting packages all over the map in terms of color and consistency. I wanted to report that here; it does appear to me that they are having issues with their production. I also noticed greater variance in the weight of the food packages (ours are supposed to be 350g each), although in this regard they have never been as accurate as I would prefer to be honest. Hopefully they get their issues worked out soon! They have been a great company overall, I'd hate to have to look elsewhere. Oh and for what it's worth, we tried Farmer's Dog and Milo & Otis prior to landing on Nom Nom. I found Nom Nom to be superior, but that was 4 years ago so the comparison could certainly be different now.

Always struggle with the packaging which came with rubber bands. Hard to separate when in freezer and had an incident this week that the bag ripped.

I have seen many comments from customers who say that they can’t get the variety and/or package size they want to order. I found a variety that my dogs prefer and was told that they were out of it. Again.

There have been several shipping issues where the food came unfrozen. I know that is outside your control but it is frustrating. However the company was great about sending out new food no charge. The ingredient shortage now has been an issue. Also it seems like something changed with the recipes. I wont order the chicken anymore because it looks like canned food. Too mushy.

Sadly, I didn't receive what was ordered. I didn't want ANY of the chicken food, yet I was sent more of the chicken than anything else. My dogs struggle with eating that flavor so this was very disappointing.

My dog likes the food. So that’s why the good rating! Our credit card was hacked so we had to cancel it and get a new card. Updated the account but our order had been cancelled unbeknownst to us. So we went without NOM NOM for a week and had to buy something else. When I called you had the updated card info, but just didn’t send the order. Also the packaging is not great. Sometimes the plastic is sealed in spots in the middle. It is frozen in bundles with rubber bands making them clunky and hard to fit in the freezer. They should be frozen flat then bundled together. That would help with storage and getting all the food out of the package.

My puppy will eat the chicken meal, but prefers the beef one. She won’t eat the turkey meal. The one thing I don’t like is the packaging of the meals. Scissors are needed to cut it open, which always gets the scissors messy. And it’s very difficult to get all the food out.

I like that the food is packed in individual one meal packages. The texture of the meals is too mushy.