Nom NomReviews of nomnomnow.com

My dog liked the food, but even with half portion 2x a day she gained 5 pounds quickly (from 75 to 80). So instead of feeding half and half, twice a day I wanted to try giving her 1/4 of their portion per feeding (which is half a bag per day. When I asked to have it delivered less frequently, they cancelled my account. Heck of a business model!

My dog will not eat this food....I cant believe it... I was very hopeful...she did when we first started....but now even when I pair it with her favorites....she just walks away....I think it looks great....and I have just received a full order....which I am afraid will just sit in my freezer....I will give it to my friends....but geez...I was really hoping.....I will try again....still hopeful....

I bought this food three years ago for my dog Nala. She would not touch it. I got a refund. Nala went to Heaven and I thought I would try this food again for new dog "Lania" Same thing! She would not touch it. Now they will not give me a refund. Food looks like it was dry kibble and they just added water and potato. Total rip off!!!

Terrible customer service. (Seems to be consistent with what i've been reading now that I've had an issue) We were trying out different foods for our dog as he became a bit pickier over the last few months (previously he ate The Farmer's Dog and loved it for years - think he just needs a break). We got a notification yesterday that NomNom was sending another delivery for a time that we are away from our house. We never recieved an email from NomNom alerting us of the upcoming delivery and now we are stuck paying $220 for food my dog can't ever eat (he also didn't like the food very much, we have some left over NomNom while we are currently on a trial for Ollie and he is liking that a lot more). I tried talking to multiple customer service people, all extremely unhelpful and rude (laughing at me) which caused me to get EXTREMELY frustrated. Now letting everyone know they should stay away and go to The Farmer's Dog or Ollie. For more detail, they keep saying emails are sent automatically, which I don't doubt, but they must have a bug in their system. I checked all my email folders, (inbox, spam, trash, etc.) and I have every other email from them (shipping, promotional, birthday wishes, etc.) but no email about an upcoming order. I guarantee whoever replies to this will say the same thing, which in the end is not hopeful... Comparing Customer Service to The Farmer's Dog: A similar situation happened to us ~2 years ago with The Farmer's Dog where we actually DID miss the email because we were traveling, we reached out to their customer service just to see if there was anything they could do and they immediately refunded the order and helped us get the delivery for a day when we would be home.

Food arrives late, hot & holes in every bag. It happened with 2 consecutive orders and customer service basically told me that’s just how it is and to re-freeze both times. What’s the point of sending it frozen then?? Very disappointed in the way things were handled. Farmers Dog here we come!

Remove me please cancel my subscription

Quality is not the same like last year. Food is mushy, watery with a lot of soggy potatoes. It's a lot like can wet food. My dog used to like the food before because of the chunks of meat and used to pick the potatoes and spit it out. Now it's all mushed like a gunk.

Customer service is horrible. They don't actually read what you tell then and then they respond with a generic response. They bother you with emails even after you cancel with them. The pork smells awful and my dog didn't like the food, tried pork and chicken with her. Plus the packaging is horrible, hard to get the food out and the spot you are supposed to be able to pull to open it doesn't work on any of them.