Nom NomReviews of nomnomnow.com

Response from Nom NomOct 10, 2018

We're so sorry we can only offer monthly for you at this time, please know we are always working towards offering more options and appreciate knowing what would work best for you. As everything is prepared fresh, we kindly ask our Nommers to make changes to their orders before the deadline so we truly appreciate your willingness to work with us. Thank you for giving us a try and please don't hesitate to reach out to us if you have any questions or concerns so we can ensure you and your sweet boy are always taken care of.

Response from Nom NomSep 27, 2018

We are happy to say we now offer weekly, biweekly, and monthly delivery options to your area! Please feel free to reach out to us at [email protected] or (415) 991-0669 to learn how to get that set up in your account :)

Response from Nom NomSep 27, 2018

We're so sorry to hear you aren't enjoying our new packaging. Please feel free to reach us at [email protected] or (415) 991-0669 if you'd like to pass on specific feedback so we can take it back to our team. We are glad to know that you are happy with your NomNomNow fresh food deliveries otherwise!

Response from Nom NomSep 15, 2018

We're so sorry to hear about this — please know we always try to support our pet parents. Since we make everything fresh to order, our hands can sometimes be tied, but we always try to do what we can and offer all the options available. That being said, you should never feel as though your needs are met with indifference and we will certainly be taking your feedback as a learning opportunity to ensure all our pet parents have a positive experience. Thank you for taking the time to write!

Response from Nom NomSep 7, 2018

We strive to provide meals that are made just for your pup and their needs. Since we know every pup is different, your personal Account Manager is happy to work with you to understand her eating habits, her activity level, and other factors that could be contributing to her looking a bit thin. We want to ensure she is getting exactly what she needs so please reach out to us directly at [email protected] so we can take care of you and your sweet girl.

Response from Nom NomAug 1, 2018

Thank you for your feedback and for sharing and experience. We're glad you were able to work with your account manager to adjust your billing and delivery dates. We strive to be as consistent as possible and bill on the same day every week and deliver on the same day each week so customers can plan accordingly. Also, it's awesome to hear that your pup loves our treats. They'll be available a la carte very soon. Your account manager will be sure to reach out to you directly with more details when they're available.

Response from Nom NomJun 25, 2018

We're glad the portions were just right for your sweet Coco and that you were happy with our tear-and-pour meal packs, but we're very sorry to know your pup isn't enjoying the meals anymore! Your personal Account Manager would be happy to discuss this with you so we can ensure Coco is getting the nutrients needed.

Response from Nom NomJun 23, 2018

We sincerely apologize for any inconvenience they may have arose; please know we are constantly working with our delivery partners to ensure your delivery arrives on time. If there are any special notes we should know about your delivery address or where the package should be left, please do let us know so that we may communicate this to the carriers. Thank you so much for the feedback!