Nom Nom is healthy, fresh food for dogs and cats Nom Nom delivers delight to your dog’s day. Our variety of vet-developed meals burst with vibrant ingredients and tasty textures. They’re prepared, portioned, and packaged in our very own kitchens, and personalized all the way down to the calorie to meet the unique needs of every dog we serve. Visit www.nomnomnow.com or contact us at [email protected] to learn more
Nom Nom (nomnomnow.com) has 1,851 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
nomnomnow.com
Website
nomnomnow.com
Category
Pet Stores
Location
Nashville, Tennessee
Listed on Five Star Index
2026
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The company replied to 37% of reviews.
Latest
Most recent review: October 2026.
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The food disgusting. I tried out the beef first and it was questionable so I changed it to the chicken and that wasn’t organic. I have boiled organic chicken for my dog in the past and I can tell what’s organic and trash. Please if you love your furbabies do not purchase this food
Response from Nom NomMar 5, 2019
We’re sorry to hear that your experience with our fresh food meals was unsatisfactory. We would like to add some clarification as there may have been a misunderstanding in regards to our fresh pet food. The fresh food ingredients present in our recipes are not organic, but all of our ingredients are USDA-approved for human consumption. However, we are looking into having a completely organic and/or pasture-raised line at some point in the future. Again though, we’re sorry to hear about your experience and if there was any confusion about our fresh food meals.
JM
Jeffrey M.
If you have cat(s) - DON'T WASTE YOUR MONEY!!!
I rcvd 2 weeks of food (a 2-week supply of chicken recipe and a 2-week supply of the seafood recipe) for my 2 indoor cats and one would not eat the food at all. The other cat ate some of the chicken recipe and then threw up everywhere. I then tried slowly introducing it to them over the next few days and they refused to eat the nomnomnow food - would not even get close to it. I even took their previous food away for a complete 24 hour period and served only the nomnomnow food (warmed up) and they still refused to eat it and begged me for food while I continued to take them to the nomnomnow food without any success. I have resorted to using the food to feed feral cats in the neighborhood, but even they will only try one of the types (the chicken recipe). They will not eat the seafood recipe at all. What a waste of money!!!
EP
Eileen P.
Very disappointed in this company
Very disappointed in this company. I placed an order for a month's worth of food on Feb 5, 2019. At first it looked as though I could not get the shipment until the 21st, but in looking further I realized that I could get the shipment on 2/14. I called them, confirmed the change and also told them that I wanted two recipes. When I looked at my account online everything was confirmed with a 2/14 delivery date. Fast forward to 2/13/19 and not having received any confirmations from them I checked online and saw that they had arbitrarily changed my date from 2/14 to 2/21 without contacting me. I prepare my dog's food myself and had everything set so that she would be able to transition to the new food the evening of 2/14. Now - I am scrambling to go out and buy fresh meat and to prepare her food - something that should not have happened, Their customer service is really lacking. Don't offer me a discount, when I already had a trial discount. If you can't fulfill your orders then don't take them.
Response from Nom NomFeb 14, 2019
We’re very sorry hear that your experience has been troublesome and that our care team was not able to make the change for your delivery date. After speaking with them, it was noted that you did everything perfectly on your end in requesting the change, however, due to an extremely rare clerical error, it unfortunately prevented our care team from being able to switch your order to your preferred new delivery date. We sincerely apologize for the inconvenience this error has caused. In addition, we would also like to reiterate some context from our response to your comment on our social. There was a 30 minute period from when our business opened this morning at 9AM PST, to when you gave us a call at 9:30AM PST (12:30PM EST). Unfortunately, our care team was handling other customers ahead of you in their email and phone queue which resulted in the delayed response. Nonetheless, we recognize that it may have felt like a long time on your end, and we truly apologize for that. As our team mentioned with you earlier, if you're open to giving us a second chance, we'd like to offer 50% off of your next delivery. We certainly understand if you feel that NomNomNow is no longer a fit and we truly wish you the best. Again, if you decide you'd like to give us another try, we will keep your 50% credit on file indefinitely.
ST
Stephen
Terrible Customer Service! Take all your money!
Literally purchased the meal plan 2 days ago and realized I was charged not what I had thought I was going to be charged. Didn't see that it was $62 per week rather than the $62 per 4 weeks. I thought that was too good to be true but upon realizing that this was not the great price I was hoping for I called to ask for a refund because the food had not even been shipped. All the lady said was sorry, we cannot give you the $200 you spent back to you even though the food is still at their warehouse. Terrible customer service and please read everything because they want you to feel like you are getting a great price for dog food when it is not. Also you are only given 24 hrs to make any changes or youre losing a huge sum of money within 2 days. $200 for dog food?! I'm sure it's great for the pups but not worth the hassle when customer service is forgotten.
Response from Nom NomJan 18, 2019
Thank you so much for letting us know. We hold our customer service to the highest standard and we are sincerely sorry to hear your experience was unsatisfactory. We’ve reviewed all of your feedback and are taking it into careful consideration as we are constantly striving to improve our product and service. Please note that your account has been frozen per your request.
Because we make all of our food to order each week, we have a strict cut-off date for change requests. Since your request was made after that deadline, the order had already been processed by our operations team and the fresh ingredients had been purchased for cooking, which is why we could not cancel your order at that point. You will still be receiving the single month of custom-made fresh meals for your pet on 1/24, which we encourage you to use. When frozen, the meals are safe for up to 6 months, and if you'd like, you can use small amounts of your supply of NomNomNow as a fresh topper for your pet’s kibble meals, adjusting your pet’s kibble portions accordingly.
Again, we apologize for the inconvenience this has caused you, and wish you and your pet the best.
JA
James
Diarrhea
I have two labradoodles, one is 7 and one is two. Both dogs developed diarrhea from NomNom Turkey formula. They have never had this issue with any other food, including home cooked. I transitioned as suggested and after no luck getting firm poop, I stopped and went to home cooked as suggested by my vet. After firming up, I tried again and diarrhea after just one day. No refunds and I don’t trust the, I don’t want to spend more money on another formula from them.
Response from Nom NomJan 18, 2019
Please know the health and happiness of our Nommers is truly our number one priority. We're sorry to hear about your pups' experience with their fresh food. We understand that some pups experience a bit of an upset stomach as they transition to new diets or when switching back and forth between diets. Just like people, it can take some time for their gut to adapt. We appreciate you taking the care to follow our transition recommendations and, as different dogs have different needs, please know that some may need little longer and a more consistent transition than the average.
When you first let us know about your pups having the transition trouble, we recommended other recipes that might be a better fit for your dogs. We stand by our vet-nutritionist formulated meals, but understand that different dogs have different levels of tolerance for certain ingredients and so have a variety of recipes to fit the specific needs of a variety of pets. We know your main hope was to find a healthy meal option for your loved ones and are very happy to support you as you do so. Please know we will certainly still honor our offer of extending the discount towards a different recipe that meets the specific criteria you want for them and that will be a better fit for their sensitive tummies. Of course, we understand if you would like to pass on this, but please do let us know if you change your mind. Thank you for taking the time to send along your feedback, we wish you and your pups all the best.
JK
Joyce K.
Bad customer service
I just got a shipment which I normally get a fresh food delivered every 2 weeks. However, the food was frozen hard as rock with the new dried ice and that's not what I signed up for. No matter how the fresh food was prepared, I do not want to feed FROZEN FOOD for my dog period. Staff told me Nomnom haven't figure out how much to put the dry ice so I will see if the next shipment will get better or not.
This is my second time Nomnom staff basically said you take it or leave it approach and told me they will freeze the account or cancel it if you have a problem.
First time, NomNom staff made a mistake on the order sent me more and charged me more so when I asked for my money back same thing happened and even threatened a royal customer. Good thing I had a order prove by email for all the conversations so I was able to get my money back and apology at the end.
Customer service definitely needs some help will see if anything will change. If NomNom happen to be run by some Family members who doesn't like to hear the customer's feedback, then I better start cooking for my dog eventually.
Response from Nom NomDec 19, 2018
We're so sorry to hear your experience with our care team has been unpleasant. We hold ourselves to a high standard in offering high quality meals as well as service. To hear that we have not provided the support and service needed to help resolve your situation does not sit well with us and we will certainly bring this back to our leadership team. Your feedback is appreciated as it allows us to review and address any issues our customers are experiencing.
We would also like to provide some additional information regarding the dry ice. The switch to dry ice was driven by our commitment to food safety and our pets' health, as the use of dry ice ensures that meals are not arriving warm and are safe to feed. As you experienced, the new dry ice is much colder than the older ice packs. This may result in the meals closest to them to freeze. We want to assure you that we start cooking your pups' meals when the order places, pre-portioning for your pup, and then shipping it all within the week. Please know that when your dog’s meals are boxed up, the meals are still fresh and are not coming from deep-frozen stock—when we say "fresh", we mean "fresh". Rest assured, that the meals (although arriving frozen at times) are always made and shipped fresh. We started NomNomNow because we believe fresh is best and that hasn't changed. We understand this may cause some inconvenience on your end to thaw out the meals overnight or with a bowl of warm water, but the health and happiness of your pet is our number one priority.
Thank you again for letting us know. We sincerely apologize for the experience you had with our care team and the inconvenience the new dry ice has caused for you and your pup.
RA
Rayderinger
This company does not care what it…
This company does not care what it gives the animals I’ve been dealing with them for a couple years I have complained numerous times about the weight of the packages it varies from one ounce to 3 ounce My dog supposed to be on a special diet to lose weight. My veterinarian is also upset about it what’s happening. When you discuss this with dumb numb all they ever do is come up with excuses they’re working on it but nothing ever happens. I’ve also noticed that you’re putting in more potatoes and less meat. I’m gonna start contacting the FDA and the state of California weights and measures to see if they regulate dog food companies. I advise you weigh all your packages do not trust this company
Response from Nom NomNov 27, 2018
We sincerely apologize for your experience! Any inconsistency in meal sizes or issues with the recipe is certainly not up to our standards as the health and happiness of your pup is absolutely our number one priority. It does not sit well with us to know that we have fallen short in offering you, as a pet parent, the service and support needed in your situation. Please know that we are collecting every piece of feedback you’ve provided us and have taken it directly to our kitchen team. Your feedback is extremely valuable and we will be using this as a learning experience to ensure we are providing only the highest quality of fresh food meals and service.
MM
Maxs M.
Almost no meat and my dog won’t touch…
Almost no meat and my dog won’t touch this food:(
Response from Nom NomNov 3, 2018
We're so sorry to hear if you noticed an inconsistency with the proportions of our ingredients and that your pup didn't take to our meals right away! Please email us directly at [email protected] so we can look into the issue and also provide some tips on transitioning to a new diet or routine or getting a picky eater to enjoy a healthy meal — we're always here to help.
