Nom NomReviews of nomnomnow.com

Oh, PLEEEEEEZE!!! All this nonsense dog food hype! It's a multi-billion $$$$$$$$$$$$$$$$$$$$$$$$ industry!! Don't buy into this CR*P! Any doubts? Do your research instead of believing what is obviously PR hype (I know, had HUNDREDS of PR clients for years & couldn't believe the B.S. they were dishing out in their "press releases". I won't recommend any dog food here because what works for one won't for another. . .just like people, they/we are all different. Oh, and BTW, most veterinarians don't know a thing about pet nutrition, I sure found that out years ago! Do your research & prepare home cooked meals!

My 3 year old cocker spaniel would not touch it. She smelled it and walked away. I sent a message not to send anymore and now noticed that $148.66 was taken out of my bank account. There was no ice in the container I received in the first order. I am completed disgusted with NomNomNow and I have tried several phone calls but no returns. It would of been nice if it was worth the order I placed but so disappointed. I will continue to cook for her and make sure she gets the right food - and try to find a way to get rid of the rest. It is terrible the way they do business and they should be sorry

I decided to this company based of the reviews. I tried the dog food and it just did not work for my dogs. Though they liked it, it made their stomachs very upset, I emailed in and told them I wanted to cancel. A rep Aimee emailed me back saying she could freeze my account so no orders will get sent out until I email them. This is not what I wanted. I wanted to cancel. I saw yesterday my card was charged. I emailed right away trying to figure out why. My account still had not been canceled. I was told by Lauren my response to Aimee was never received and my account was set to be shipped. Response received or not, they already had in writing from me that I wanted to cancel. Her response were that no changes were able to be made and I would get the delivery today. Umm no? I gave you plenty of time to cancel/reroute the package. I have no use for this. The customer service is horrible and I will be disputing the charge and filing a complaint. Use another company.

Nomnomnow made all 3 of my dogs super sick for a whole week. Nothing would stop their diarrhea (not even pumpkin or Imodium.) Had to take them to the vet and get my carpets cleaned ($350 dollars plus the cost of the food made this a very expensive experiment.) Nomnomnow is by far the worst of the fresh food options (I have now tried Farmers Dog, Ollie, and Pet Plate in addition to Nomnomnow.) My dogs prefer Pet Plate but I can also recommend Farmers Dog and Ollie. The Nomnomnow customer service is also quite challenging to reach. In response to Nomnomnow response below.... I have called. It was resolved by refund, but took multiple attempts to reach you to find out that the refund process is quite slow. Wasn’t told that when it was first processed. It took 17 days. Also, in looking closer at Nomnomnow product reviews after what I’ve been through, I have started to see a pattern of other dogs getting sick from Nomnomnow food. Something is off. It definitely wasn’t only my 3 dogs.

Terrible customer service. Food arrived a day late and completely defrosted, left at the door in 107 degree heat! It appeared to have been left in the heat over night and delivered the following afternoon. No sign of dry ice. Tried to contact, as the previous week, and no way to be in touch. When you call, no answer, then you get a text saying you will hear from them. Then nothing. I'm throwing out the spoiled chicken so that my two year old French Bulldog Tucker doesn't get sick or die!

This is my first few days of NomNomNow for my two cats and I'm very concerned as there's not enough chicken. I've even dug through a package to see if maybe some chicken is simply minced really small compared to a couple noticeable chunks of chicken. For the past few days, my guys eat the 3 or 4 chicken bits they find, and leaving the cantaloupe and veggies untouched. So now I have to feed them protein after their Nom Nom Now. I spoke with a representative (very nice) today that asked that I email them pictures for the next week of the food portions. (Egads) I'll not be feeding my guys this for the next week -- it's not healthy enough. Indeed, I will feed them NomNomNow for the next couple of days, email photos, and hopefully find that I received a badly proportioned batch of food and can get a revised proportion resent. I love the idea of NonNomNow, but not at the risk of not getting my boys enough protein. I'll be sure to follow up herein the next week.

This company greatly lacks in quality product consistency and customer service, be prepared to be disrespected if any issues arise with your orders. I would have given zero stars if I could... To explain, I have received three shipments in total from Nom Nom Now. The first two orders were absolutely fantastic. The food consisted of a generous amount of hand torn chicken chunks, a balance of vegetables, and a small amount of liver that were still in chunks, which allowed it to not over power the food. The color was pale and smelled like fresh chicken and vegetables. It was fantastic and my cat absolutely loved it. I initially was ecstatic about this product and NomNom's services. These two orders were completely consistent with one another, and if there were any variations present, they were very minimal. However, now that I'm on my third order, the product I received is drastically different. Upon it's first arrival I noticed that the color was off, rather then a pale chicken color, it was dark brown. I didn't think much of it until I opened the first packet, and I was pretty surprised at what I found. It was basically a chuck pate pet food. It was brown in color, consisted of primarily liver, then chicken, with a minimal amount of vegetables and I mean maybe a fraction of what was previously received. It was not balanced at all, and smelled very strongly of liver pate. The liver is so dominant, that there is more liver in each packet then there is chicken. My cat will not eat pate foods, which is why I choose to go with the fresh diet. Thus my cat would not even touch the third shipment. The differences that I am describing above are not small variations due to a homemade product, but rather a completely different and inferior product. I'm well aware that liver is a cheaper ingredient then fresh chicken, and I can greatly tell that the amount of chicken was reduced and the amount of liver was increased. This is unacceptable. I contacted the company with these concerns and the customer service was horrendous. They basically told me that any problems I have with the product is my problem, and that nothing is wrong with the shipment they send me. They were not willing to work with me on the issue, and in fact were quite disrespectful regarding my concerns by just giving me a generic response. Basically saying that they’re product is perfect and sourced with balanced ingredients. This is obviously not the case. If I would have received this type of low quality food initially, I would have never agreed to continuing service. Now I’m left with a full freezers worth of unusable food, because of their lack of consistency. Plus, they refused to work with me on resolving the issue, so now I’m out $85 and have to scramble to find my cat alternative meals. This company could have been great if they would have kept true to their pledge and reevaluated their customer service. I’ve never felt so blown off and disrespected.....

The last shipment Rudy has had horrible diarrhea I’ve had to switch him back to dry food he turns is nose up and won’t eat your food. I want my subscription canceled please .