Nom NomReviews of nomnomnow.com

My Ollie was where I started and that’s where I’m heading back to. First the order is delayed for order one. Order two was due today by 9pm (mind you the food ran out yesterday because it’s a 2 week transition) and I’m being told it was due to be delivered today. Other services driver before the food runs out - would you like to fast until 9 pm? Come to find out, I track it and it’s now not delivered until tomorrow by 9 pm! I call for the second time and was offered the same thing as the first rep - food in the next box for free. Do you guys not have dogs? Do you not get that I can’t just switch food like that today and go buy another brand because of your incompetence in logistics? I speak to the supervisor and I’m told that she can refund half the box. I wanted it cancelled and refunded and to be done with it. I don’t want it after sitting in a box for at least two days. Would you eat food in a box for two days? Probably not. I asked for a manager and conveniently none are available until Monday. No planning - no remorse. Don’t be sorry for my frustrations, fix them.

Don’t waste your money . I was ordering food for two dogs portion sizes are not measured out even though the bag would say it was . sometimes the bags would hardly have any food in and some Would have to much . The excuses food is Measured out the week so your dogs getting what they need . I don’t know about most people but I feed my dog the same each day so they don’t feel like one day they are starving. It says 110mg but each bag weight differently . This happen with ever order and I was ordering monthly for three months the orders would advice after I ran out of dog food and had to purchase some where else well waiting .and they didn’t try to fix the issues so I canceled .It shows it’s not properly prepared and that they don’t even care . Try another company your pets don’t deserve this .

This review won’t speak to the quality of the food. We aren’t in a position to comment on that because after four attempts we never received an order of food that wasn’t completely spoiled. We live 3.5 hours from the facility where they make the food too. Really crazy situation. I do believe the issue was Fedex, but at the end of the day it’s the logistics company that Nom Nom uses so the responsibility ultimately needs to fall on Nom Nom. Especially after that many attempts. The customer service person I was emailing with over the course of this 4 week saga was very nice and apologetic, but I would have thought they would have gotten a manager involved given that I am a customer doing a trial, and given the scenario. I asked for a manager to contact me an never received a response. I even sent them video of me opening up the box so they knew I wasn’t full of it. I mean four attempts in less then four weeks and they can’t deliver their product one time! No other conclusion other than they’re completely unreliable. To make matters worse they just decided to give up and wish us well. Lol!! On another more positive note, we concurrently tested one of their competitors who got us their product promptly, and cold/frozen now twice. Our dog likes the food and we are believers in the fresh food concept! Their customer service the couple times I called is far Superior as well. I would Recommend exploring other options over Nom Nom.

Serious quality control issues. Aside from high potato filler vs meat content, weighed several packages marked 400g, many arrive as low as 290-310g! None were as high as 400g. Not only are you getting ripped off but your dogs nutrition is being affected and they will notice! Non stop begging! Feel so bad that i blamed them at first ...

I'm disappointed that my delivery is late today and will be delivered tomorrow. I'm worried the food will be warm by the time I receive the delivery and if that happens I will be terminating my subscription. If you can't deliver food on time there is no reason to pay for your service. I've put up with this problem twice before and this will be your third strike.

I'm wondering if this company even cares for it's customers. My dog passed away at the age of 4 in a horrible accident. I alerted Nom Nom but they continue to send me emails to start service again for my dog. Chewy sends flowers to their customers and seems to truly care about pets and owners. I expected more. It's terrible to be reminded of Maddies death everytime I receive spam from this company.

If I could leave a negative -5 star review for Nomnom Customer Service, I would. My scheduled delivery was on a Friday. I called at 4:30 PM on the expected delivery date to see where the shipment was, and was told it was being delivered that day. I was then asked to hold, then the agent apologized telling me that my shipment had actually been delayed due to a shortage of batches. I let it slide, had to run out and buy more food for my dogs, and did get the shipment on the following Tuesday. My boxer is not supposed to have peas… I found this out after I placed the order. I called and emailed Nomnom to ask if they could substitute one recipe. Even though I left messages four days before the dog food was supposed to arrive, No one responded. Three days after the food arrived, I received a response. That was an entire week after I had emailed and called them to change the order. The chicken chow I received smelled sour. Again, I called and emailed asking if this was supposed to smell this way. Two phone calls and two emails...ZERO response. Nomnom has the WORST customer service. You can’t even cancel your plan in their portal. My Labradoodle would not even touch the food… I am going back to Feeding my dogs Honest Kitchen with added fresh chicken & veggies.

I used to love and recommend NomNom, a food that has made all the difference to my cat, who has inflammatory bowel problems. Since March, though, NomNom has regularly been unable to deliver the food at a safe temperature. Before that, by freezing food before shipping and using different packaging, they delivered reliably for more than a year. Now, much as I love the food, I don’t use it anymore. We tried changing shipping points, even tried overnight shipping, but they could not deliver food at a safe temperature. I get other food shipments regularly, and the only one that ever has trouble is NomNom. NomNom always has trouble, always, for 4 months now. They blame the temperature, they blame FedEx, and so on, but every other company that ships food here can do it reliably. Thank heavens for Smalls for Smalls, which delivers fresh cat food reliably every single time. Edit after company reply: Your customer service reps have dealt with this issue, pretty patiently, for months, so you and you operations department should be well aware of the issue. We tried expedited deliveries. We switched locations from the Tennessee facility to California. Over all these months, there were, if I recall correctly, carrier delays only twice. If you figure out now to fix this, NomNom, I will come back, because the food is good, my cat does well on it, and your customer service people tried. I wish someone (hi, there - this is your chance) would explain why you won’t deliver the food frozen anymore. I can’t get an answer to that basic question. If you deliver frozen, it will work, and you will regain a customer. But you won’t do it and you won’t say why you changed.