Caren B.
Multiple maintenance issues & terrible customer support
At first impression, the unit is cute, quaint, and centrally located. Unfortunately, that’s where the positives end. During a 3-night stay, we experienced numerous maintenance failures and extremely poor support. This unit is clearly not well maintained. The first night, the circuit breaker tripped and we lost power and lights in most of the unit for 12 hours. I called and messaged repeatedly and could not get help. Cooking in pitch black wasn’t easy. There was no after-hours emergency number on their voicemail at the time (this appeared only AFTER the incident when I complained). I requested compensation and received none. I was even told there were “no issues,” despite being on the phone during business hours and receiving verbal instructions on how to fix it myself. 🙄 This involved first finding the circuit box outside, then resetting the switches & GFI buttons inside. Finding the unit was also unnecessarily difficult. It’s in Building G. We searched for 45 minutes in the dark. This information is buried under “Amenities” instead of being included with check-in instructions. When I pointed this out, I was treated like I was the problem. Additional issues included a TV that randomly stopped working (outlet broke), an extremely finicky furnace (we fixed a broken wire), a broken wall heater, an unsafe and unusable couch bed (claiming it is ‘fine’ should reflect their standards) pellet bags piled in the living area, flimsy fixtures, a shower door that wouldn’t close, and loud furnace/vent noises at night. Bottom line: poorly maintained unit and terrible management. Their response below alone has been just as dismissive as they have always been. Beware Update: After I edited my review to clarify details, management responded by framing my feedback as retaliatory instead of addressing the issues described. This dismissive tone mirrors the support experience during the stay and is worth noting for future guests.
Response from Nomadness RentalsJan 8, 2026
Unfortunately, we will not be editing our response from your edited review. Except to note that we must disagree with some of the issues mentioned above. We maintain our position and feel this review is being edited to be retaliatory due to the reimbursement request not being accepted. Thanks for your feedback. We take all guest concerns seriously, though we would like to clarify a few points regarding the communication and maintenance items mentioned. • Emergency Support: We provide an after-hours emergency phone line in several places throughout our check-in communications. Our records show that this line was not utilized during your stay. While we do offer texting for general inquiries, that service is monitored during business hours only; our emergency line is the designated way to reach us for immediate assistance after-hours. • Electrical Concerns: Upon inspection, there was no failure with the unit's electricity. A GFCI outlet simply needed to be reset, which is a standard safety feature in all homes. • Furniture & Maintenance: We sent our maintenance team to inspect the property immediately following your departure. We found the couch bed to be in perfect working order; it simply hadn't been fully deployed/set up correctly during use. Additionally, our team confirmed the heaters and TV are functional. We aim to provide clear instructions for all our guests, including the building location and entry details. All this information, including our contact information can be found in the guest portal that we send to all guests at the time of booking and again on the day of arrival via text. We are sorry to hear you had difficulty locating the unit, and we will review our check-in guide to see if the building letter can be made even more prominent. We wish you the best in your future travels. Cheers, The Nomadness Team