Sol C.
Order not received
Order not received and no tracking information available I placed an online order in mid-July, but when I try to check it on the tracking page provided by the company, no information appears. I contacted customer service to ask for clarification, but they simply told me that the carrier had marked the package as delivered and advised me to check with my neighbors, mailbox, reception desk, and other possible delivery locations. I have checked all of these places and the package has not been received. I have also not been provided with the carrier’s name, a tracking number, the delivery date, or any proof of delivery. At this point, I am still waiting for the company to properly investigate what happened and provide a solution. I will update this review depending on how the issue is handled.
Response from NofltrsAug 6, 2026
Hi, we understand the frustration of a package showing delivered with nothing in hand that's genuinely stressful. Your tracking number is 4PX3002984160999CN, and our carrier has this marked as delivered. We'd recommend checking with your local postal carrier directly using this number, as they can often confirm the exact delivery location (sometimes packages get left with a neighbor, at a locker, or with a concierge who hasn't handed it over yet). If it's still not turning up after that, please reach back out to us with your order number and we'll open a formal investigation with the carrier and make sure you're taken care of either way


