Ik wil graag weten hoe ik mijn geld terug kan krijgen! Ik vind het zo waardeloos elke keer reageren jullie hier met we komen er binnen een paar minuten op terug en er is tot nu niemand die reageert. Ik wil gewoon mijn geld terug en ik wil hier niet weer zo lang op wachten. Graag hoor ik hoe ik dit kan regelen want op de mail reageert niemand anders zal ik kijken of ik hier juridisch iets aan kan doen
NW
Nik W.
DO NOT buy from nofltrs
DO NOT support nofltrs. absolutely shady company do not buy from them. they advertise a return policy but do not follow it and will either go non communicative or make up excuses as to why they won’t honor their own policy and shut you down. their sizing is all wrong, the shirts run small and are very thin fabric. 100% not worth the money or the waste of time.
Response from NofltrsSep 7, 2026
We’re sorry to hear that you’re unhappy with your experience. However, we’d like to clarify that we did offer you a free replacement as a goodwill solution, although there wasn't a mistake from our end.You chose to accept the proposed solution and you still posted a negative review about us. We always do our best to assist our customers and resolve concerns fairly, but we cannot take responsibility for costs or issues that were not caused by an error on our side. We stand by the solution we offered and remain committed to treating our customers fairly and professionally
JO
John
Very Poor Experience
I ordered a specific T-shirt from NOFLTRS, but they sent me a completely different design.
I contacted them about the issue immediately. Rather than simply sending the correct item and arranging the return of the incorrect one, I was offered a 50% refund or told I could pay a further £16 in shipping to receive the correct T-shirt. I did not think it was reasonable to pay additional shipping to correct an error that was not mine.
I therefore formally requested a full refund and asked for the matter to be escalated to a manager. My email was then left unanswered for 10 days.
After chasing again, I eventually received a response saying that my refund request had been passed to the "relevant team", but without confirming when the refund would actually be processed.
The original order itself was only £31, so this should have been an extremely straightforward issue to resolve. Instead, I have spent considerable time emailing back and forth and chasing for a response.
Mistakes with orders can happen, but what matters is how a company deals with them. Unfortunately, my experience with NOFLTRS has been poor, particularly in terms of communication, response times and the effort required to obtain a straightforward resolution.
I hope the refund is now processed promptly, but based on my experience so far, I would be reluctant to order from NOFLTRS again.
**UPDATE**
Nofltrs emailed me saying they have refunded the item and were very sorry for the delay in responding, suffice to say they never refunded the item and I had to get the refund through my credit card provider. Highly dissatisfied and would never use them again and would be very cautious about purchases from Instagram in future.
Response from NofltrsSep 4, 2026
Hi, we want to address this directly — you received the wrong item, and that's our error, not yours. Asking you to cover additional shipping to correct our mistake wasn't the right approach, and we apologize for that. The 10-day gap in response time after you escalated is also not acceptable. We want to confirm your refund is being processed in full — if you haven't received confirmation yet, please send your order number to [email protected] and we'll make sure it goes through today. You've handled this with far more patience than we deserved, and we're sorry the experience fell so far short.
OZ
Ozn
They dont Answer mails and Not Takin back items
The sizes are smaller as indicated. After you request a return, you simply will not be answered anymore. E-mail is all ignored that I call good service. Dont Order from here!
Edit: FLTRS278804 is my Ordernumber. It definitely didn't end up in the spam you just don't answer my e-mails have already written to you 4 times.
2 Edit:
So now they flagged my Review for „defamatory contet“ 😂 that says everything about this „Company“. Thank Good trustpilot dont support such things. Everyone must be warned against such companies.
Response from NofltrsSep 2, 2026
Hi Ozan, we've reviewed your full email thread and want to set the record straight. Our team responded to every email on Aug 5, 11, 12, and 18 and we offered to send you free L-size replacements while letting you keep the original shirts, with only the shipping cost to cover. Your last message on Aug 24 didn't get a follow-up and we sincerely apologize for that. We understand the shipping cost felt unfair on top of what you'd already spent, and we're sorry we couldn't land on a solution sooner. Please reach out to [email protected] and we'll do our best to close this out fairly for you.
ER
ER
Délai et manque de suivi
Commande passée le 4 août (#FLTRS2714655) et nous sommes le 17 août : toujours aucune nouvelle.
L’application affiche simplement “Waiting for details”, sans aucune information permettant de savoir si ma commande a été expédiée ou même préparée. Aucun numéro de suivi, aucune date de livraison estimée, rien.
J’ai également contacté le service client par mail pour savoir où en était ma commande et je n’ai, à ce jour, reçu aucune réponse.
Je peux parfaitement comprendre qu’une livraison prenne du retard, mais rester près de deux semaines sans la moindre information et sans réponse du service client est franchement décevant.
Response from NofltrsAug 17, 2026
Bonjour, nous tenons à apporter une précision factuelle : votre commande #FLTRS2714655 a été livrée le 13 août, avant la publication de cet avis. Nous comprenons que l'application n'affichait pas cette information au moment où vous l'avez consultée, ce qui a pu prêter à confusion nous allons vérifier ce dysfonctionnement de notre côté. Concernant l'absence de réponse à votre email, nous regardons également ce qui s'est passé. N'hésitez pas à nous confirmer si le colis vous est bien parvenu
AS
Ali S.
It is a horrible tshirt quality and…
It is a horrible tshirt quality and sizing even worse. I sent them an email for return but they are still send me this for review. Here is my review, i wont ever never order anything from them as they have the most bad quality on a thisrt i have ever seen.
Response from NofltrsAug 11, 2026
Hi, I'm really sorry — that's not the experience we want, and if your return request went unanswered, that needs fixing right away. Can you reply here or resend to our support email with your order number? I'll personally make sure it's picked up and get you a refund or replacement without further delay
TF
Thalya F.
TERRIBLE
My experience with this company was awful! They do dropshipping from China, with terrible quality t-shirts. If you request a return, they tell you to your face that the return shipping will be very expensive, trying to make you give up on returning it. They don't answer any emails, they don't send any return tracking number to prove it, they only send you the address to send it back to, making you pay the costs yourself. They treat you badly and even delete all the negative comments you make on their Instagram posts to prevent others from seeing them!
Responding to the false reply you gave:
you're saying this here, but you haven't even replied to my email yet, much less offered any solution other than charging for an extremely expensive shipment to send the shirt back I have proof that none of my emails were answered and that all my comments were deleted.
Response from NofltrsAug 9, 2026
Hi, we want to respond directly since this doesn't reflect the resolution options we offered. We provided two solutions: a 50% refund while you kept the shirt, or a free replacement while also keeping the original both without requiring a return shipment on your end. We're happy to honor either of these whenever you're ready. Regarding the other claims in this review, we do respond to all support emails and don't remove genuine customer feedback from our channels. Our order number for reference is #FLTRS please reach out directly if you'd like to move forward with either solution.
Responding to the false review reply:
we did respond to your emails and messages, and offered solutions including a 50% refund while keeping the item, a free replacement, or returning the item to our US warehouse for a full refund. It wouldn't make sense for us to refund you in full and let you keep the product without a return. We're genuinely sorry there's been a disconnect on whether those messages reached you, but we have those exchanges on file. We'd rather resolve this directly than go back and forth publicly please reply here or via email with your order number, and we'll walk through the exact dates and offers with you
AN
Anonym
1/5 – Defective products and no effective resolution
I ordered three T-shirts from NOFLTRS (Order #FLTRS2711052). Unfortunately, the products I received did not match the quality shown on the website.
The print quality was poor. One shirt had patchy, uneven red printing, while another had blurry text with soft, indistinct edges. Overall, the products looked significantly lower in quality than advertised.
I contacted customer support immediately and requested a return and a full refund. Since then, I have sent the same photos documenting the defects five separate times. The latest email included nine JPEG images. I also CC'd myself and confirmed that all attachments were present, could be opened, and downloaded without any issues.
Despite this, customer support repeatedly claimed they were unable to access the attachments and continued asking me to send the photos again. After multiple emails over more than a week, I still had not received a prepaid return label or a satisfactory resolution.
I made every reasonable effort to resolve the issue directly with the company before writing this review.
Based on my personal experience, I cannot recommend NOFLTRS.
Response from NofltrsAug 8, 2026
Hi, I'm really sorry five rounds of resending photos that apparently weren't received on our end is not okay, and I understand why this has been so frustrating. I have your order number, #FLTRS2711052, and I'm escalating this directly to make sure your photos come through and your return/refund gets processed without any more delay. Thank you for your patience, and I'll make sure this doesn't drag out any further.