george T.
A Grift
A Grift. The product may or may not be useful, but the website automatically upsells your order to multiple months and also automatically and instantaneously confirms your order, before asking you to do so or giving you the choice not to confirm. And the site has no option to cancel the order, while ignoring repeated emails to do so. I eventually had to cancel through my credit card company.
Response from NoctivioOct 15, 2024
Hi George, Mike here from Noctivio. I'm sorry to hear about your experience. To clarify, our checkout process includes a large, blue confirmation button that must be explicitly clicked to finalize any order. We also provide a clear summary of your order before payment is processed, ensuring you have full control over what you’re purchasing. For additional savings, we do offer further discounted rates on bundled items after initial purchase, which you can opt into or decline using a dedicated 'No Thanks' button. If there’s been a misunderstanding or if you wish to modify your order, we encourage customers to contact us immediately. We are always here to help rectify any issues before orders are dispatched. If you still have concerns please email us at [email protected] and I'll personally ensure your matter is resolved. Thanks for your feedback. Best, Mike