NoctivioReviews of noctivio.com

Response from NoctivioDec 29, 2024

Hi Joseph, Thank you for your feedback—I appreciate you taking the time to share your experience. I’m sorry to hear that our nasal strips didn’t meet your expectations. Our nasal strips and mouth tape are made using medical-grade adhesive to ensure a safe and secure fit. Unlike many mass-produced alternatives you might find at places like CVS, which often use lower-quality ingredients sourced from overseas, we prioritize premium materials to deliver both comfort and effectiveness. That said, we understand that individual results can vary based on skin type and other factors, and we’ll continue to refine our products based on feedback like yours. As for pricing, while our products may cost slightly more, they reflect the quality and care we put into ensuring the best possible experience for our customers. Finally, I can assure you that I’m a real person! I founded Noctivio to help people achieve better sleep and overall well-being, and I’m here to address any concerns you may have. Feel free to reach out to us at support@ noctivio.com if there’s anything else we can do to assist you. Best regards, Mike Founder, Noctivio

Response from NoctivioDec 29, 2024

Hi Gretchen, Thank you for sharing your feedback. I’ve looked into your order and sent you an email to address your concerns directly. Please check your inbox—we’ve provided a resolution to ensure this matter is resolved to your satisfaction. It appears that additional items were added during checkout when the optional offers were accepted. These offers are clearly presented with "Yes" and "No" buttons, allowing customers to choose whether or not to include them. That said, we understand that mistakes can happen, and we’re happy to assist in ensuring a positive experience. Best regards, Mike Founder, Noctivio

Response from NoctivioDec 29, 2024

Hi Jamie, Thank you for your feedback, and I’m sorry to hear about your experience. After reviewing your order, I noticed that two separate orders were placed, which resulted in the duplicate charge and additional shipping fee. To resolve this, I’ve gone ahead and refunded the duplicate order. I’d like to clarify that our checkout process is straightforward and requires customers to explicitly select the items they wish to order, enter their payment details, and then click a large blue "Confirm Payment" button to finalize the purchase. This is standard practice across the online retail industry and ensures orders are completed only when confirmed. I’ve also sent you an email with further details about your refund. Best regards, Mike Founder, Noctivio

Response from NoctivioDec 29, 2024

Hi Alan Thank you for bringing this to our attention. I’ve looked into your order and found that there was a delivery issue due to an incorrect address being entered at checkout. As a result, the product was returned to our warehouse. I’ve sent you a direct email with a resolution, please check your inbox when you can. I'd also like to mention that we’ve recently opened a new warehouse in Canada, which will significantly improve shipping and fulfillment times for all our North American customers. This change is part of our ongoing effort to provide the best customer experience possible. Best regards, Mike Founder, Noctivio

Response from NoctivioDec 29, 2024

Hi TM, I’ve reviewed your order and wanted to clarify how our checkout process works to address your concerns. Our system includes optional offers, allowing customers to add additional items at discounted prices. These offers are clearly presented with "Yes" and "No" buttons so you can make informed choices. While it seems there was some confusion during your checkout, we took steps to resolve this issue promptly. We’re always working to improve our processes and appreciate feedback like yours to help us ensure a smoother experience for all our customers. If you have any additional questions or concerns, feel free to reach out to us directly at [email protected] Best regards, Mike Founder, Noctivio

Response from NoctivioDec 29, 2024

Hi Rich, Thank you for your feedback. I’d like to address your concerns and clarify a few points regarding your experience. Our checkout process includes optional post-purchase offers, which are clearly presented with "Yes" and "No" buttons. These offers allow customers to access discounted products, but I understand that the pricing may have caused some confusion in your case. I’m sorry for any frustration this caused. As for the captcha issue you encountered on our "Contact Us" page, this is not implemented by us directly but is a Shopify feature designed to prevent spam and protect our website. It’s likely triggered by unusual activity or the use of a VPN. I’ll review your feedback to ensure this system isn’t causing unnecessary challenges for our customers. We’re here to help, and I’ve sent you an email with additional details to assist in resolving this matter. Please check your inbox, and don’t hesitate to contact us directly if there’s anything further we can do. Best regards, Mike Founder, Noctivio