NoctivioGive yourself the gift of better sleep.At Noctivio, your satisfaction and sleep quality are our top priorities. We're confident that our products will transform your nights and brighten your days.
Noctivio (noctivio.com) has 176 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Wellness & Spa · Winter Park, Florida
Excellent
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Showing 37 reviews with 1 star · Clear filters
Ronald D.
You guys should be given the schister award for bilking people on your website. I also thought I would order a 1 month supply and upon checking out you added another 3 month supply. Am disputing this charge on my credit card. I will do everything legally to get my money back. More people need to be aware and hopefully someone will be able to prevent you from using the internet to put your scam on it .
Jeanne L.
No stars..this company has not refunded my returned product from them nor do they call or email an answer. Do not trust Noctivio or purchase anything from them. A scam company
Response from NoctivioJan 20, 2025
Hi Jeanne, I've sent Andrew a private email. Please check when you get a moment. Mike
RALPH R.
I put the product on and almost immediately started to cough
Ken W.
I cancelled my order moments after I made my purchase so my order should never have been shipped and a refund should have been issued and the sale cancelled. I’ve been told that orders cannot be cancelled after they are shipped but shipment should never have occurred. Your website is full of intentional deceptions like the 365 day warranty but only the product is defective or the button to click to complete the order generating an additional purchase that is not intended. I have asked for return instructions if I receive your product, but I have been told that no returns are possible unless the product is defective or if the wrong product is delivered. Since I asked to cancel the order, the product that I receive will be the wrong product so your policy should allow a return. I’m trying to be fair but your business practices are deceitful and unprofessional. If you want to build a successful business, you won’t be able to do it with deceit. Your customers should be warned not to do business with you as you have dishonored yourselves by unprofessional practices.
Mary K.
I have not ordered this product ...all thsoe horrbile reviews have just turned me off!!!! The product may be great but I don't have time to be dealing with an organization with this kind of customer service.
Jane S.
This company is a rip off. I ordered 1 package and got charged $69.90 and received 3 packages…. DO NOT ORDER FROM THEM!!!
Response from NoctivioDec 29, 2024
Hi Jane, Thank you for sharing your feedback. I’ve taken a look at your order, and it appears there may have been some confusion. The $69.90 charge matches the price of our 3-pack bundle of Mouth Tape, which is exactly what was shipped to you. Additionally, we weren’t able to locate any emails or messages from you regarding this concern prior to your review. If there’s still something you feel wasn’t resolved or if you have questions, please don’t hesitate to reach out to us directly at [email protected]. We’re committed to ensuring all our customers have a great experience, and I hope this helps clear things up. Best regards, Mike Founder, Noctivio
Jerry G.
Looking into trying this but many of the negative reviews are concerning checkout and being overcharged and no way of contacting the company. I think I'll pass until the company can respond with contact info.
Response from NoctivioDec 29, 2024
Hi Jerry, Thank you for sharing your concerns. I understand that reading negative reviews can be off-putting, but I’d like to put things into perspective. Negative reviews represent a very small percentage of our total orders, as we ship to thousands of customers every month. It’s also worth noting that happy customers rarely leave reviews, while unhappy ones are more likely to share their experiences. This naturally skews what you see online toward the negatives, with less representation of the positive experiences many customers have. That said, we’re always here to help clarify or address any concerns! If you’d feel more comfortable, you can also place your order on our main website at home.noctivio.com, which offers a simpler checkout experience without post-purchase offers. If you have any specific questions, feel free to reach out to us directly at [email protected]. Best regards, Mike Founder, Noctivio
Colin B.
Just investigating, if 33% of reviewers testify to a terrible UX checkout, there is an obvious problem. Scares me away.
Response from NoctivioDec 29, 2024
Hi Colin, Thank you for sharing your concerns. I understand that reading negative reviews can be off-putting, but I’d like to put things into perspective. Negative reviews represent a very small percentage of our total orders, as we ship to thousands of customers every month. It’s also worth noting that happy customers rarely leave reviews, while unhappy ones are more likely to share their experiences. This naturally skews what you see online toward the negatives, with less representation of the positive experiences many customers have. That said, we’re always here to help clarify or address any concerns! If you’d feel more comfortable, you can also place your order on our main website at home.noctivio.com, which offers a simpler checkout experience without post-purchase offers. If you have any specific questions, feel free to reach out to us directly at [email protected]. Best regards, Mike Founder, Noctivio