Hanya Q.
SCAM COMPANY!
My husband booked our honeymoon trip before our wedding, expecting it to be a special experience to celebrate the beginning of our married life. Initially, Affan assured us that our trip was guaranteed, so we trusted him and had no reason to worry. However, on our wedding day, just moments before my husband and I were supposed to make our wedding entrance, we received a call from Affan informing us that he had cancelled our honeymoon trip without our permission. He did not provide us with any cancellation confirmation or reference number. Afterward, Affan signed a contract agreeing to refund our money in two separate payments on specified dates. Despite this written agreement, we were later told that our refund could take 30–90 days, contradicting the payment schedule we had agreed upon. Now, as the 90-day deadline approaches, we have not received a single penny, nor have we received any meaningful update about when our money will be returned. My husband and I have called and messaged repeatedly, trying to get answers, but our attempts have largely gone unanswered. The lack of communication and accountability has made an already upsetting situation even worse. At this point, I feel completely let down and am seriously questioning how this company handles its customers' money.I am sharing this experience because no couple should have to go through something like this during their wedding or honeymoon. We trusted Affan's assurances, relied on the commitments made to us, and are still left chasing money that we were promised would be returned. We want our full refund, as agreed, and we want accountability. Our wedding and honeymoon should have been cherished memories marking the beginning of our marriage. Instead, this experience has caused us unnecessary emotional distress and frustration. MIND YOU THEY OWE US $4,800 CAD BACK! if we don't receive it we will be pursuing with a legal action. DO NOT BOOK.

