J-D M.
OK collectible shopping
I’ve been shopping with The Noble Collection for years from both the UK and USA. Product quality is usually high, but in the USA their website and processes are very outdated. I’m glad they’ve expanded into physical stores and more mainstream online platforms over the last few years, but they still seem over-reliant on phone lines and traditional catalog shopping. Hopefully they’ll modernise the website (e.g., easier voucher use) in the near future. You have to call the customer service number to use a gift certificate/coupon, and the customer service staff member I spoke with frankly sounded half-asleep and very blunt. Gratefully he remembered his pleases and thank yous, even if he did hang up before waiting for me to reply after I asked to cancel my (time consuming) phone line order until a later date. There isn’t much international flexibility if you’d like to order US to UK, or UK to Europe, etc., but they may be able to arrange it for you via phone. Even so, it does not feel secure to give credit card details over the phone in the present day. What I wish most is that they’d bring back collectibles from their back-catalogue, or offer them on special order; they used to have some very impressive pieces which I wish I had another chance to pick up. Repair/customer service options are also very limited for discontinued items you might own, which is frustrating as natural wear and tear occurs over time. But overall, a fair place to buy collectibles, even if it’s easier to buy them from other outlets than TNC’s own website.