George C.
They are terrible
They are terrible. DO NOT USE!!! So great over the phone those two middle-eastern dudes. Seemingly caring and professional with all their precautions to go over everything. Then, when they have all your furniture on a truck you'll be forced to pay three times the price!!! That's not the end of it. Stuff was left behind! They charged me extra for my Grandfather Clock and they broke it!!! Two months now back and forth about fixing it and nothing but false promises. They lied to me. They cheated me, and I'm missing things too! SO NOT USE!!! You were warned.
Response from NJ Great Moving & StorageOct 8, 2026
Hi George, We are sorry to hear that you feel this way about your moving experience. Great Moving & Storage takes every customer concern seriously, including concerns about pricing, damaged items, missing items, and follow-up communication. We respectfully disagree with the way this review describes our company and our team. We are a professional moving company, and our crews are trained to handle customers’ belongings with care and respect. We also do not believe personal comments about our staff are appropriate or helpful in resolving a service concern. Regarding pricing, moving costs can change when the actual scope of work, inventory, access conditions, time required, specialty items, packing needs, or other job details are different from what was originally discussed. Any additional charges should be explained clearly and documented as part of the move process. For the grandfather clock and any missing items, those concerns should be reviewed through the proper claim process using the move paperwork, inventory, photos, communication records, and any supporting details. We do not ignore claims, but we must review them based on documentation and the signed moving agreement. We understand that moving can be stressful, and we are sorry if any part of the process did not meet your expectations. However, we do not believe this review gives a fair or complete picture of our company, our crew, or the way we conduct business. We remain available to review any unresolved concern directly and professionally through our office. Best Regards, Great Moving & Storage