Jayden B.
After service was terrible and unreliable!
Payments have become complicated and worse! There were always problems with the system, glitches every now and then, and they have caused us delays! After service was terrible and unreliable!
Response from Nitra, Inc.Aug 8, 2025
Thank you for taking the time to leave feedback. At Nitra, we pride ourselves on providing a white-glove, gated service and maintain close relationships with all of our amazing clients. After thoroughly checking our records, we could not find any account or interaction under your name, and we do not grant access to our platform to unverified customers. If you are a genuine Nitra customer, please know that we take any negative experience extremely seriously and will work with urgency and care to resolve the matter. We have already reached out to you via Trustpilot requesting details and evidence of your experience. We have not received a response, and under Trustpilot’s own guidelines, reviews without substantiated customer experience will be removed due to lack of authenticity. We also noted that this appears to be the only review associated with your profile, which raises concern that this may not reflect an authentic customer experience with Nitra. While we welcome all constructive feedback, we do not condone attempts to damage our reputation without cause. If you do have a legitimate concern, we invite you to contact us directly so we can address your issues promptly and ensure you receive the highest level of service!