NitetronicReviews of nitetronic.com

Made my neck sore

It has been a month since I ordered and I still don't have the pillow. I also had a surprise customs/duty expense I had to pay that was an additional 5% more. Poor communication.

The pillow made me snore more so than ever. This is based on my sleep cycle app. Why?

Goods still not received!

Fraudulent company. The pillow is uncomfortable and they do NOT accept returns (even within 30 day return period). I paid a significant amount of money returning the item back to them from the UK and they REFUSED to accept the delivery. I am now out of pocket by over $100 for the shipping and $500 for the useless pillow. DREADFUL, UNTRUSTWORTHY COMPANY. Avoid at all costs.

Ordered and paid shipping fees for early shipping. Did not get order number or tracking immediately and had to follow up multiple times for tracking number. It’s more than 2 weeks since I ordered and still no shipment, no update on tracking number as to where my shipment is and no communication regarding my status. For $200+ purchase, I expected better post sales communication.

The pillow is too uncomfortable . The seller does not provide shipping label for the return nor a address for return within "30-day" trial.

We've tried all the suggestions from customer service and this pillow is just not helping my boyfriend's snoring issue. Customer service even claimed they needed to be given access to our Wifi - um, hard no. The raising only barely moved his head around, and not enough to stop, let alone prevent, his snoring. After 4 years of trying everything, nearly every product and certainly every solution, to resolve his snoring, outside of surgery, this expensive pillow was literally our last stitch effort in us being able to ever have the ability to consistently sleep a full night together. But his snoring just is not going to go away. Maybe it works for some people, but we are returning this so-advertised "if all else has failed" pillow for a full refund. Hopefully they make the return process easy, inexpensive, and painless, given how much they guaranteed this pillow would work.