NitetronicReviews of nitetronic.com

Null Sterne trifft‘s eher. Keine Funktion. Der Kundenservice meldet sich nicht. Das Kissen wurde über mehrere Wochen hinweg getestet. Das Kissen funktioniert überhaupt nicht. Spart euch das Geld.

The web site is cluttered. Good solid products keep a clean front

I found the pillow uncomfortable so returned it, at my expense ($25), 3 months ago. Despite proof that the company received it back in December, and follow up in which customer service said my refund would be issued in early January, and again in March, I have not received my refund. I have to believe this company is a scam. AVOID

I cancelled my order within a very short timeframe and received a confirmation email promptly. However, the refund has not been processed to this day. Since Nitetronic failed to respond to my follow-up inquiries, I was forced to open a case with PayPal. This process is entirely unacceptable and severely disappoints customers. I strongly advise against purchasing until these procedures are improved.

Placed an order 2 weeks ago, took my money, no order update, no shipment happened, and they don't reply to thier emails. Advice: Avoid them.

Horrible experience. First I am sent a pillow that is completely dead and untested. The machine powered on, but the air bags wont inflate. The company wasted my time having me go through many hoops like removing the cover, repositioning, putting it in demo mode, massage mode etc to no avail of it ever working. They then had me record 1 minute videos of every scenario to prove it was defective. After asking for a return label, they then refused to send one and said I would have to pay to return the pillow. Very unprofessional in my book. Why am I paying to send back your broken product? Then when I called the company to verify they recieved my pillow back for the refund, the man Marcelo on the service line LIES and tells me the refund is on the way, but could take up to 10 business days to come back to my card. Well, turns out they never even recieved my pillow, as it was lost in shipment. I then emailed and called to ask why I was lied to and didnt anything other than "sometimes we make errors" There was 0 apologizing to me. I have since filed a claim with FedEx for reimbursement of this over priced Chinese junk. Yea the app is in broken English with Chinese. The whole company is an absolute joke. They removed my review from their web site. Its funny that the reviews here are the real truth. The company is a fraud. Do not purchase the z6 pillow unless you want to waste your time, money and sanity.

I have returned the pillow within the right return time frame. The pillow did not work for me at all as it stated it would And I have not received my refund yet!

Not received at my address