NissanPartsDeal.comReviews of nissanpartsdeal.com

I had an awful experience with NissanPartsDeal.com that took over a month of constant fighting to semi-resolve. I ordered a part, and while the exterior box had the correct part number on it, the physical item inside was completely wrong. I sent several emails with my order number and layout details, but received zero responses. When I tried calling their phone number, a recording told me to use their live chat. The live chat feature is a nightmare. It is incredibly slow, and agents act like they are juggling too many cases. At one point, after waiting several minutes in silence, I typed "hello?" and the agent responded, "wait a sec." which is very unprofessional. They repeatedly stalled the process. They demanded more and more photos—I sent at least 12 images—only for them to claim they needed even more. After days of waiting, they finally issued an RMA, but falsely listed the reason as "customer did not need the part," sticking me with return shipping costs and a 20% restocking fee for their mistake. I had to battle through live chat again to get them to correct the RMA reason and send a prepaid label. I explicitly told the chat agent, replied via email, and enclosed a physical letter inside the return box stating: DO NOT REFUND ME, JUST SEND THE CORRECT PART. Yesterday, after 30+ days of dealing with this, they ignored my instructions and just refunded my card anyway. Now I am back at square one without the car part I need. Avoid this company if you want reliable customer service or correct orders.

They cancelled my order didn't say anything and to top it off charged me twice. Not happy, don't waste your time, you'll just get ripped off.

Parts were reasonably priced and delivered in a timely manner.

Horrible customer service. Live chat option is not helpful, all AI. Faulty part, dealership had to remove defective MAF sensor. Engine failure as soon as brand new NissanPartsDeal part was installed. NissanPartsDeal took weeks to give me an RMA, even with service documentation from my Nissan dealer. Now they’re telling me they’re replacing the part, not refunding. I have spent hours and hours trying to return this part. I will never use this company again or recommended it. No customer service Support. From the start they never took responsibility for their defective part. They do nothing to help you out if their parts are defective. It’s not worth it for the expense of the parts. You’re better off dealing directly with your dealership. Why would anyone want a replacement part, when the original brand new part has caused nothing but headaches from this company.

Correct part at a great price with fast shipping!

The site was very easy to operate. Products needed were very easy to find.

First, I'm a fan of Nissan products. In my opinion they provide the lowest price and highest quality products on the market. The Versa is the most affordable car in America and the Frontier is the most affordable rugged truck on the market. They last for ever, too, if you maintain them properly and use genuine OEM parts. These parts are not only affordable but are very competitive with traditional parts stores when you order your parts through nissanpartsdeal.com. I've only had good experiences ordering from these guys and the parts are top notch OEM products. The only way my experience could be better is if they opened a brick and mortar across the street from my house. I highly recommend ordering parts from nissanpartsdeal.com!

It was what I did need Original parts, worked right away No issues, great job Thank you