NissanPartsDeal.comReviews of nissanpartsdeal.com

So far been able to get all the parts I needed. All orders were processed and shipped quickly.

Fit was exactly correct, 1/3 of the cost of the dealership

Good, got what i needed if fits and when i need something i order fromm you tank you.

Half of my order was missing. I contacted the RMA department and sent the requested pictures that they asked for. I still haven't gotten a response after almost 2 weeks. I have sent them 3 emails so far and none have gotten a response. Edit* After giving them a 1 star on trustpilot, they finally contacted me and told me that the parts were not available and they gave me a refund on what I was missing. Good thing I wasn't waiting on these parts to fix a customers car or something. I wonder how much money they keep from people that aren't as persistent as I was.

I don't leave bad reviews. I just don't use their services anymore if it's bad service but I want to warn others. I ordered parts and one out of two bolts were received. Good luck trying to get a hold of someone after the order has been received because their system is designed to send you to their website. You cannot speak OR chat with a real person once the order has been received. Prior to placing an order I could chat with a live person but not anymore. I simply wanted my part to be sent to me and NOT a refund. I followed their steps on their website and opened a RMA within the five days after receiving the part. I let them know only one out the two bolts I ordered was received and to please send me a replacement part. You have to choose if you want a refund or replacement part. I chose replacement part since I'd have to pay for shipping again if I ordered it again or from anywhere else. I received an email and it said they are refunding me. I didn't ask for a refund! I need the bolt! I already know no one will help me since they only chat or speak with you if you are generating money not costing them the shipping costs it would take to send me the part THEY didn't send me. It's completely their fault and they refuse to do what's right and ship me the missing part because they will lose money. It's only a $4.51 part but their error is going to cost me more money because I have to pay for shipping again. Buy elsewhere! I should have read these reviews first. I would have ordered elsewhere. Lesson learned. I'm sure they will reply to this review with some fake compassion. You have all the facts. Save yourself the frustration.

Do not do business with NissanPartsDeal. I searched for a part number on the site. Link took me to part i wanted, showing a picture of what I wanted. I ordered and received wrong part. I went back to website and I was correct with picture, but see in small print a different part number which is what they sent. Tried getting exchange but the part I want is not available even though site continues to show available. Seller won't refund. Bad place to do business. Avoid. In response to Seller's response: I shouldn't have to pay return shipping and 20% restock fee for your misleading website. The product has not been opened and is in same condition I received.

I accidentally ordered the wrong part and it turned out to be nonreturnable. I've never dealt with a company that won't allow you to correct an error on ordering. So I'm out $350.

They sent me a wrong part and refused to do anything to resolve the issue. I had to end up purchasing the part directly from the dealership which I should have done in the first place. I'm considering taking them to arbitration because it's ridiculous that I paid for one part and received another that didn't even work for my car. Not to mention, shipping took forever and customer service wasn't great. Save yourself the trouble and don't order anything from here. Also look at their reviews on the Better Business Bureau. They have 2.4 stars with customers complaining of not receiving refunds, receiving the wrong part, or not even receiving the part at all. Would avoid if possible. It's better to just order from dealers directly since that's essentially what this company does. Just call around the United States or Canada to see if they have the part you are looking for. I had to end up doing this since Nissan Parts Deal sent me the wrong part and took 0 accountability. Update: Nissan Parts deal keeps mentioning the time frame issue but completely disregarded circumstances. As I told them before, I was in a major car accident which left the car inoperable for months. I offered to show proof, but they didn’t care. Now that they have my money, they don’t care that they sent the wrong part. Once the mechanic tried to install the part, he noticed it wasn’t fitting and cross referenced the part number saying while the box had the right part number, the actual part itself did not match the description on the box. When ordering, I provided my VIN as well to ensure it would be compatible. I had to pay additional labor to my mechanic due to the incompatible part. I spent more than a hundred dollars for the parts, and $150 in labor just to find out that the correct part was never sent. Despite the time frame, a legitimate business would not send the incorrect part. At the end of the day, I have wasted hours trying to get this resolved with no resolution. I have a friend who ordered from Nissan Parts Deal and also had a negative experience. I will have them post a review as well. Please do not order from them because while it may turn out fine, it’s possible they might take your money, send the wrong part (or not even send anything), and refuse to do anything about it. 0 stars if I could, do not recommend.