Nissan North America, Inc.Reviews of nissanfinance.com

I paid for service work that was never addressed. I even had certified mechanics view the service video that was made by the nissan mechanic. The work that i was told my vehicle needed was the same work i paid $2,200 for, less then 20,000 miles ago. When i mentioned to the service department that I had already paid you for the same repairs, a few months earlier, they told me that this sometimes happens. My bushings on the "old" control arms lasted over 120,000 miles, with no issues. Now I'm supposed to believe that the new bushings started causing major steering issues at under 20,000 miles? This was a direct assault on my intelligence. All i continue to think about is what could've happened while my 5 year old grandson was in the car. Not to mention if the steering issues came up while teaching my son to drive, with his learners permit. There are so many ways things could've gone dangerously wrong. All because my trust in NISSAN service was taken advantage of. Now, i question each and every service visit I've had in the past 5 plus years. I've only taken my vehicle to nissan service, since the very first day i drove it off the lot. Once i brought this issue to their service manager, he agreed to refund me the $900 labor I felt like i was forced to pay. Thank you for your time in this matter and I look forward to hearing back from you.

Nissan North America is the worse company I’d ever had the misfortune to have to deal with. I have a 2023 Nissan Leaf with 28,000 miles on it. The warranty on the electric battery is for 100,000 miles or the year 2028. This is an electric vehicle. At 28,000 miles, this car (which I’m still paying off) will no longer hold a charge. When I bought it brand new, this car gave me 160 miles per charge of battery. Now, at 28,000 miles, this car will not give me more than 30 miles per charge. The electric battery is shot and Nissan is refusing to replace it or honor the warranty. I’m left holding the bag with a car that I’m still paying for but can’t drive. I can’t even get back and forth to work anymore in this car. It sits lifeless in my garage while I pay a car note on it. The financial burden is enormous. After many months of emails, letters, phone conversations, and so called experts who checked this car out, I received Nissan’s final decision that they will not be repairing this car, and they will not be honoring their warranty. STAY AWAY FROM THIS COMPANY. THEY LEFT ME FINANCIALLY RUINED

Nissan North America pulled their dealership out of Key West. Then 2 weeks later issued a recall on the engine. This meant I had to drive 125 miles to the closest dealer. My former dealer was 1 mile away. Fortunately the dealership had a used Chevrolet Traverse on sale so I traded in the Nissan Roque.

The phone system is soo bad! You can't talk to someone on the phone and the AI phone system is not smart. As soon as they (finally) say that you will get an agent, the phone system says that there is not anyone available.

El servicio el peor del mundo, el trato del call center pésimo, te faltan al respeto, te cuelgan , nadie se responsabiliza ni te explica nada, muyyyyyyyyyyyyyyy malo todo en este lugar muyyyyyyyyyyyyyyy malo

Nissan vehicles are decent, however their customer service leaves a lot to be desired. I find it interesting that when a company wants your money everyone is so friendly, almost as if you had walked into a brothel-very eager and attentive. But once they have your money, your usefulness is spent, unless of course you want to give them more of your money. I always thought prostitution was against the law in California. Obviously, I have a lot to learn. People make a business, and Nissan on Capitol Expressway in San Jose is filled with BS liars who would say anything to get your money. I just read a review where someone said they were charged a fee for early payment. I hope I don't have to fight a similar charge. I specifically asked my "dealer" several times if there were any fees associated with an early payoff and he said, "No" and that it was against the law to impose any such fees in California. I'll just have to wait and see.

I made a $5,000 deposit at Nissan Temecula on March 19, 2022 ($4,000 via debit card and $1,000 in cash) for a vehicle. They gave me the wrong car twice, and the final car had mechanical issues. I returned it on April 14, 2022, and they initially promised to refund my deposit. Almost 3 years later, Nissan Temecula still refuses to refund my money. They keep changing their stance, providing inconsistent responses, and refusing to communicate in writing, insisting only on phone calls to avoid accountability. I have repeatedly contacted Nissan North America about this issue, yet they refuse to provide any email responses and insist on phone calls, avoiding written accountability. Despite multiple reports, Nissan North America continues to ignore my concerns and refuses to address the refund issue with Nissan Temecula. To seek accountability, I have reported this issue to the California DMV, FTC, CFPB, and BBB. Yet, Nissan Temecula continues to ignore my refund request. If you are considering buying a car from Nissan Temecula, BE CAREFUL! My experience shows they do not honor their refund commitments, and I wouldn’t recommend this dealership to anyone.

Thought these guys were pretty good until today when I went to pay off the loan a few months early. Instead of telling me "Thank you for being a great customer and making us lots of money on interest and always paying on time" they turned around and said that because I am paying off the loan early I have to pay a penalty fee of $200! What an absolute joke of a company! This is absolutely disgusting and will not be using them or recommending them ever again! My other 2 loans that were paid out early had no fees at all! My advice is stay away and get finance elsewhere where they might actually appreciate you as a loyal (and paying!) customer!