NIS AmericaReviews of nisamerica.com

Dieser Deutschland hassenden Firma sollte es verboten werden Spiele im deutschsprachigen Raum zu verkaufen.

DO NOT ORDER FROM THE NIS AMERICA WEBSITE. I preordered Trails from Daybreak almost a year ago and the game has been out for almost a month. I received no update of shipping. At this point, I am viewing the situation as if I have been robbed from them. I emailed and called multiple times, no response. Don’t trust them with your money.

I preordered the Trails through Daybreak limited edition with the plushies in September of 2023. Game released July 5, 2024. I did not get my game. I emailed the company several times asking the status of my order and they will not respond to me. They didn’t respond to other people either. I just want my game. I spent $176 and I have a feeling I got scammed at this point.

Shi´ttiest company ever. Needs 5 years to translate The Legend of Heroes: Kuro no Kiseki and bans other fan translations of the Game.

I have shopped with them for years and had no problems until they migrated to their store. I already had a game paid off, but had not received despite almost a month since it came out. No response from the the multiple emails I have sent out. They have a active Twitter presence but they refuse to answer emails. Their customer service has declined and I am furious how tone deaf they are.

I've been ordering from this company for years and love the product they put out. However, their customer service and shipping/warehouse services are appalling. For some reason they decide to do an online store migration before their biggest game release of the year and botch it up. My rewards points were first off not applied to my purchase and have been removed from my account. Secondly when I received Trails into Reverie Limited Edition they shipped me the wrong game. Also, it arrived a week past its release date and they didn't send an invoice with it so I have no idea if this order was intended for me or not. I contacted support twice and it has been weeks now for my first email and I still haven't received a reply. Extremely disappointed and not sure I will deal with them again despite how good their games are, it is a real shame.

Company has no customer service department. They simply do not respond to support requests. They do nothing. They communicate all major news and information solely through Twitter instead of email. Preorders are not guaranteed to arrive on the release date. They're not guaranteed to arrive at all. This company does nothing for its customers. Literally nothing. Not even fulfilling orders. Stay away.

my pre-ordered items never arrived and I received no notifications on shipment. you cannot check preorder numbers or shipping numbers. My account does not show purchases when they definitely exist due to a preorder counting as a purchase. Their guest account process doesn't work and they are not compliant with us laws on user information. Your not allowed to hide your customer support service, intentionally break ur system or mislead users into thinking you have a phone number that is only permitted to the state of California when us law specifically grants us rights Things such as 1: I can challenge any charges on my credit , 2: I'm entitled to contact with their support line in a manner which I find accessible 3: They are supposed to keep accurate totals on my orders and present a order history and 4: I'm supposed to be updated of any incidents, mistakes, cancelations etc. None of that is happening on my account right now. I cant even join their f******* discord because they never tested a single android device, w-t-f is wrong with these people?