Ninja NumberReviews of ninjanumber.com

I haven’t used their service for well over 2 years. I’ve called bogus customers service number, left messages with a 3rd party answering service, email them, etc The method of payment is connected to my business account the account. It is very frustrating I will have to close my cards because of the continuous theft of this company. You’re thieves please stop talk people hard earned money. I am looking into suing this company.

I have been a NextPBX/Voicenation and now Ninja Number customer since 2009. I contacted them one month ago to port my number away. Support tickets, support emails went unanswered. The support phone line (when you dig around enough to actually find it) goes to a human answering service. One month after my initial call, I am still waiting for Ninja Number to respond in any sort of meaningful way that gives a result to cancel my service. I have had to register a new phone number with all the hassles of changing a number over. They are still charging my credit card. It is not possible to cancel online (as they repeatedly tell me I must do) as the billing tab gives an error page not found message, as do most support options. AVOID THIS COMPANY LIKE THE PLAGUE.

Almost 20-years a VoiceNation/SimplyOne/NextPBX/NinjaNumber customer. They are now stand-alone, no affiliation with VoiceNation ... however, NN uses VN's live answering service!!! Go figure. There is no customer service at NN. No one ever returns an email, a phone call. Zero response even via Chat (also using VN!). Not sure how they can be so NONresponsive. That Care2Call nonprofit program, is leftover from VN, no response from NN. Rate increases were crazy. Most recent rate is/was well-above the stated rate. The actual messaging interface and service was great. We are done.

FRAUD - FRAUD - FRAUD. Avoid at all costs. Ninja Number gets ahold of your credit card number and continues to bill with no way to contact them. Emails go unanswered. Phone number always go to a "message service", to which NO ONE every responds to the message.

I have left several messages with answering service that opens a support ticket and escalates my request for sales person to call and noone ever calls! I have opened several support tickets online since Oct and no response. Now I cannot even open a support ticket online! I've been a customer of Voice Nation since the early days and had the best customer service experience. Since my voicemail only account become part of NinjaNumber, the service has become non existent and noone seems to want my business or even care. The sad thing is NinjaNumber is located in the same office suite as VoiceNation and are sister companies, yet the service is so poor, I don't see how they are still in business. Time to move to another voicemail service pronto!

I'm an 8 yr customer with this service, which went well when it was operated by Voicenation, but acquired by NextPBX/Ninja-Number 2 yrs ago - and service has gone downhill from there. They immediately doubled the price of service (+200% price increase, and then doubled it again the following year 400% and again the year after that to the point I was paying nearly x6 the amount I had 2 yrs prior under Voicenation. Oddly, you call their customer service line (Voicenation had great customer service reps) however, Ninja-number DOES NOT - they have a "message service" were a person takes your info and requests, then forwards it into oblivion - an they won't return any emails. After being ripped off for years for an overpriced service, I canceled when they gave their latest price increase (they will only give you a 2-wk notice - which btw, is a violation of FCC regulations) - yet they STILL charged my account for a canceled service. - Voicenation was a good company - but its affiliate NextPBX/Ninja-Number is running their business into the ground with their greed and lack of CS.

I download this game and I try to install. Ask me about 200 questions to check if I'm a robot and after that doesn't work. It's a fake game!

I'm not even sure how long my toll free number has been down. A client informed me yesterday. I logged onto the site and it says I owe $9.95 which I immediately paid. The credit card on file wasn't working as I replaced it a few months ago when it was compromised. All Ninja had to do was send an email or phone call saying my credit card wasn't working and I would have updated it immediately. Instead they turned off a number I've had for 15+ years. Voice Nation was much better.