Ninety is the all-in-one Business Operating System that helps remote, hybrid and in-person teams drive performance with clarity, accountability, and results. Thousands of growth-minded organizations use Ninety to replace scattered tools with one powerful platform that brings everything—goals, metrics, meetings, responsibilities, and priorities—into focus. Whether you're scaling, aligning teams, or working to improve execution, Ninety makes it simple to measure what matters and turn strategy into action.Try Ninety free for 30 days to see how better performance starts with better alignment.
Ninety (ninety.io) has 364 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
ninety.io
Website
ninety.io
Category
Internet & Software
Listed on Five Star Index
2026
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The company replied to 22% of reviews.
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Most recent review: August 2026.
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We are a small office with 6 people. $1200+ per year to use this platform is a very hard ask. We enjoyed coming off of spreadsheets to use this program and I do like the features. It would be better if it integrated to our CRM to allow tasks to carry over to the platforms we see daily rather than having to re-input milestones for rocks, etc.
Response from NinetyApr 19, 2024
Hi Jodi,
Thank you for taking the time to give us a review. We appreciate your feedback. We are actively working to improve our integration capabilities. If you are interested in becoming a beta tester we will be introducing our improved Zapier integration into beta in the next few weeks. We hope this could be an impactful enhancement for your use cases.
SH
Seth H.
Down Hill, Quickly...
The program use to be fantastic and so was the support. Now, under the new brand, the customer service is horrible when it was the best. The customer support is so bad I cannot even login to cancel my subscription.
Response from NinetyMay 11, 2023
We apologize for the poor experience you had with our team. Your feedback is important to us, and we take it seriously. We will use it to guide us and prevent similar incidents from happening in the future. Our customer service is typically excellent, and we regret that we did not meet your expectations.
We understand how important it is for you to access your account without any issues. We sent a follow up to see if you still require help with logging in. Please allow us to assist you and ensure that you can access your account.
RA
Randall
Support was slow and not helpful....and…
Support was slow and not helpful....and all I want to do was convert a free trial to a paid subscription. It doesn't seem like your process is working
Response from NinetyJul 19, 2022
Hi Randall....TY for your comments. In this case we did drop the ball on you, and for that I apologize. Our chat support agent was simply following the security procedures we have in place about who can access the billing section. But she should have walked you through a few other work arounds as well. I have reached out to you and Bill and hope that after using the platform you will feel differently then you do now. Hopefully we can turn your 1 into a 5 star review in the future.
Mike Miller - Support Manager
SE
Seth
Creating a "to do" from a Milestone and Process Documents
When creating a task from a Milestone, the naming convention on the TO DO page should have the naming convention hierarchy flipped so it is Kingdom > Phylum >Class. Right now, it is difficult to find your task because the default sorting calls out by Milestone:Task > Rock. it's hard to find what you are looking for when in project mode and you are looking for the next thing sequentially. Sorting by Rock > Task would be more intuitive for trying to bang out projects, rather than hunting and pecking for your task.
When setting deadlines on TO DO's vs when in the Rock:Milestones, the dates don't change on the other page. Tie them together because intuitively, I'm in the Rocks, creating TO DOs and putting dates on them chronologically to see them all in one place and mapping out a timeline for that Rock. When you change those dates in the Rock to adjust deadlines, the TO DO page doesn't change dates it sorts out priorities differently due to this. The lack of continuity undoes any sense of organization. TO DO's may show off-track but if you reset timelines on the Rock page, it has different input.
If this is gearing up towards this being a company workspace and accountability tool, a Gantt Chart for for the Rocks would be pretty nice.
The formatting within the free text description fields often doesn't mesh well with word. If I cut and paste out of a word doc, i have to reformat the bullet points or spacing in 90. Often when making edits and saving, 90 will insert extra blank lines into the formatting so the layout gets more spread out every time I use it. It will require going in and manually deleting blank lines to tighten up the doc. Try to get formatting features more in alignment with Word.
The "Process Docs", individually do not print, so it is essentially useless in creating a company manual if the staff does not have access to the 90 platform, which many of our field staff do not. I can create a process outline in Word, cut/paste it into 90 and the formatting gets jacked up, which requires redoing it in 90. Once in 90 you cannot print an individual process, it only exports the master menu.
At this point, it's easier for me to manage process documentation that needs a sophisticated text/doc formatting in a Word Doc. Creating a Manual with a TofC, dropdown menus and title sections on company letterhead is a better finished product.
The Process page often gets hung up and doesn't load.
Great concept, poor execution. It's easier for me to manage projects with a filtered spread sheet than with the 90 platform. At this point, for PM, I'd rather use a different software.
Response from NinetyApr 27, 2021
Hey Seth,
A lot of the items you mentioned are resolved since we have been working together and incorporating your feedback.
We actually changed our milestone changing convention about a month ago due to this request! I am sorry I did not follow up to notify you of this (maybe I missed that!) but I know we have had conversations about it in the past. We also have the due dates, titles and details updating when updating the todo back to the milestone. So now those are linked (as of about a month ago!).
This quarter we are working on finding a new rich text editor to use because our current limitations that you described with copying and pasting from word. Agree that we can make that better.
Regarding Process, you can invite your ENTIRE staff for FREE to Ninety.io as observers. That way they can see, but not edit the AC, VTO (if you want) and Process. If you have other documents, you can also attach them to each process step.
Regarding the process page loading, we had specifically worked together on that and it was because you were filtering for a user that didn't own any processes. I believe we showed your team that info to get that resolved!
Sad to see this warranted a one-star response because we have been working together and actively incorporating your feedback. We take these reviews very seriously, so would be happy to connect to dive deeper into any of these topics.
Christine
Head of Client Success and Product
LO
Loretta
Not user friendly
Not a very intuitive, user-friendly interface. To easy to accidentally end a meeting without rating. Hard to track what is newly added. Hard to find items in archives/uploaded documents. Uploaded documents have just disappeared on us. Too easy to lose track of things cascaded to another department/division. No way to see/track changes to items made by others.
Response from NinetyApr 22, 2021
Hi Loretta....I must admit I am little bummed by your review. We are always looking to make the user experience better and are actively hiring people who do just that. Ending a meeting requires not only one, but a second confirmation button to be pushed before you can end the meeting. I would love to provide some training on the software perhaps that would allow you a better experience. I will reach out to you directly to try and set some up.
BE
Ben
Utilized Ninety for a year with the…
Utilized Ninety for a year with the entire company. Product crashed during L10's often.
Response from NinetyApr 14, 2021
Ben,
I am really sorry to hear that Ninety did not work out for you back when you used it. I scrolled through our chat conversations to see if there were any specific concerns I could address but didn't see any outreach from your team regarding the L10 crashing. We would definitely want to address any problems you experienced asap, so I am sorry we did not get those handled for you.
We have made some significant changes since you last used the software, so if you are willing I would be happy to show you around again and hear about any frustrations you may have had to make sure the changes we have made in the past months since your usage are in line with any struggles you may have had. I can reach out via email for further clarification since I would definitely want to get this resolved for any current clients and we take every piece of feedback extremely seriously.
Always appreciate the feedback and we are always looking to improve.
