Upset C.
Auto-renewal scam, I did not have it enabled
They recently changed my subscription to auto-renewal without my consent or knowledge and then wouldn't stop the payment (which was still clearing so they physically could stop the transaction) and then refused to issue a refund. They also did not issue a reminder email close to the renewal time which is breach of british consumer law and they are entirely liable for this."Clear and obvious reminder"... I will be pursuing them legally for the money back as this is now a matter of principle. I've used NSB for 3 years happily and I have NEVER had it automatically renew, each time was a one-off purchase and this time was no different. I have been scammed of this money. I've done well for them and promoted them with some big Ws using their bot, but this is scummy. I'm audHD and currently struggling financially, they could have easily stopped the payment clearing. It was through paypal and would have taken a couple of clicks, but you would rather scam a loyal customer of something they cannot afford to lose? I didn't want it, I didn't have my account set to auto-renewal, I have been scammed of this money. Absolutely gutted with this after everything, do not trust them and screenshot your account page set to not auto-renew! Your daft customer service agent gave me everything I need to settle this legally! Edit: They still haven't reached out and even tried to get this review taken down despite their comment below. I've literally had to review my comment to prevent it being taken down. So this edit is my review, everything I said above still stand and these guys could not care less about anything other than their public image. Avoid and use one of the many good bots out there like Adonis
Response from nikeshoebotJul 10, 2026
Thank you for sharing your feedback and we're truly sorry to hear about your experience. We take all concerns seriously and would never want a loyal customer to feel this way. A member of our team will be reaching out to you directly shortly to discuss this further and work toward a resolution. Regards Edit: Please provide your email or email us at [email protected] We take all reviews seriously and reached out to you directly to verify your experience with us, but unfortunately did not receive a response. We are unable to identify you as a customer in our records. We always strive to provide the best possible experience and welcome you to contact us directly so we can look into this further.