Night Owl Security ProductsReviews of nightowlsp.com

They should be sued! Or take the name Security out of their entire brand! These things lag like crazy and skip hours of recording, never ever put these in a commercial building and definitely dont trust them for home defense. They are absolutely worthless!! Ive bought wired, wireless, wireless wifi all of em and they all equally suck, thousands of dollars down the drain

I purchased the 3 camera wireless security system. I had paid $300.00 for it. I received 2 batteries for each camera. All the batteries came in dead at 15%. Which then forced me to purchase their charger which came with 2 batteries and I purchased 4 more batteries so that each camera would have 4 batteries. So in total 12 batteries. When I received all the batteries I charged them all up and put them in my cameras and within 2 days 1 of my cameras that doesn't use vehicle or even motion detection was at 70%. These batteries are supposed to last up to a year. It lasted me 2 days fully charged in 1 cameras. I'm going to be returning this product. Absolutely ridiculous and a waste of time setting up. DO NOT PURCHASE!!

Junk right out of the box. Purchased and installed just to find 1 camera dead out of the box. Yes 25% failure rate for a "security system" is not acceptable in my book.. returned back to Walmart then found how poorly these are rated. I will definitely read the reviews on the next system that replaces this "winner".

One star is to much for this product, this was a waste of 400$. Anytime I actually need to pull up an event it hasn’t recorded. Now there has been 3 events where it was needed and it won’t allow me access to the event Don’t buy this garbage save your money

I bought the night owl security cameras, package of eight, and they were an easy install and their cameras have great picture. They did not have any doorbells available when I purchased the cameras. Night owl notified me when they got doorbells back in stock. I ordered a doorbell camera and chime. I spent $93.70. For some reason or another, the shipping address was auto-populated to an address I have not resided at since 2018. When I ordered it, I only seen the billing address for the unit and thought I was good to go. USPS shipped it to the wrong address and they ended up returning the unit back to night owl. However, it still has not made it back to night owl Warehouse. I ordered the unit on July 17th and it is now August 27th. The unit has been sitting in the USPS Austin Warehouse since August 5th. Night owl has done absolutely nothing to retrieve the unit and they refuse to return my money. They are disputing it with my bank. They believe it is okay to keep my money even though I never received their product. They know it has been sent back to them and they have refused to do anything to retrieve the unit. I recommend never ordering anything from the night owl web store. I have been going back and forth with them since the end of July and they still will not do anything to return my money.

absolute worst tech support I have ever dealt with. No live person on the chat, just a bot and it is not very smart. No matter what I type in the question bar I get a response "Thanks for your feedback. If you need more help, you can ask another question at any time." Next thing try the phone, very long wait times even when they call back. I do not know where their tech support is located but every time I talk to them the accent is so thick I am constantly asking them to repeat. 1 time I just hung up and called back, took 3 hours for an answer and again a language barrier. I am generally easy to get along with but I am seriously thinking about taking all 7 cameras down and putting Arlo back up and returning night owl system. I am waiting for a call back for support now, been 15 minutes already.

I am in the security business and have been working with cameras and NVRs for over 20 years. I have used everything from Axis to Avigilon to Hikvision to ADI's in house WBox brand. About a year ago, I made the mistake of testing a Night Owl system. It is such trash. If the NVR fails, all the cameras are worthless; they only work with 2 NVR models, and if they are EOL (a month after your purchase), you are out of luck. Anyway, I set this trash up, and it worked somewhat at my Aunt's house for a little under a year, then the NVR kept beeping and rebooting. Since all the cameras only work with this one NVR, I found one on eBay and purchased it. Pretty much any device you can factory reset or call tech support or something. So I bought this device, and the guy who sold it to me didn't know the password. Night Owl's product support team is horrendous. You would be better off asking some random person for help. They sent me to their reset tool which doesn't work at all. So now I'm stuck with two brick NVRs and eight cameras that don't work with anything. Stay away from this company. They are a complete joke. Products don't last, are entirely proprietary, and product support is basically a mentally challenged person sitting in a basement. I don't even care about the cost! I care that I have to install 8 cameras again a year after I did it!

Horrible tech support. No one speaks fluent English called three different times asking for a supervisor. Tech support has no knowledge of the product. I’ve had the product for about 5 months and suddenly I can’t access the cameras from my mobile device. Moral of the story a week later still can’t speak with a supervisor nor access cameras from my mobile device (iPhone). Spoke with 3 guys and a female ALL VERY RUDE. Do not waste your money on this product. You get what you pay for. I’d rather spend a fortune on a better product with better tech support that actually have knowledge of the product.