Night Owl Security ProductsReviews of nightowlsp.com

Worst customer support ever. This company sold me a set of cameras and promptly disabled the online and live notifications. I have no ability to see anything except the local device. It’s permanent and they don’t care. Now I have to get rid of an otherwise fine system and buy something completely new and start over with a complete reinstall….

Avoid Night Owl at All Costs — Complete Failure of a Company Night Owl Security is an embarrassment of a company masquerading as a provider of “security” products. From the hardware to the support, this brand is defined by broken promises, incompetence, and outright disrespect for customers. Their customer service is not just bad—it is borderline deceptive. I was repeatedly assured that someone would call me back. They never did. Not once. Not twice. Multiple promises, zero follow-through. At best, this is gross negligence. At worst, it feels intentionally misleading just to get you off the phone. The technical support team is shockingly unqualified. The representatives clearly do not understand their own products. Basic functionality had to be explained to them. I received contradictory answers from different “techs,” none of whom seemed remotely trained or capable of solving even elementary issues. Calling it “technical support” is generous—it’s more like trial-and-error by people reading from scripts they don’t comprehend. If you’re buying a security system for peace of mind, Night Owl delivers the opposite: frustration, wasted time, and a total lack of accountability. When the system fails—and it will—you are completely on your own. The company does not stand behind its products, does not keep its word, and does not respect its customers. This is not a one-off bad experience. This is a pattern of failure that reflects a company culture that simply does not care once they have your money. There are far too many competent competitors on the market to tolerate this level of incompetence and dishonesty. Do yourself a favor: do not buy Night Owl products. They are unreliable, poorly supported, and backed by a customer service operation that is fundamentally broken.

Jan 7, 2026 I have a night owl system I just purchased. The DVR box is throwing electrical achs. I've asked for a different dvr. They are standing firm on plugging a electrical box that throws sparks. Stupidity at best. Absolutely do not buy this product. Customer Service is horrible. Equipment will cause fires.

Wack camera system! A joke! One broke on installation! Had medium amount of issues until I connected to internet! I got color and sharpness but more grief!!! Password issues, recording and playing issues! Should be a lot cheaper for the frustration!

A waste of time and money. Total garbage! It might work 1 hour a day max. Cheap trash made in a dumpster. Stay far away from this "company". Better off hiring a bum to watch your house.

Night owl Sucks ! It misses so much important footage! Waste of money! It will record meaningless video and not capture what you need .

I purchased the FTD 4-8 a few years back from AAFES. This NVR has eight wired ports for cameras, plus 4 wireless ports that can't be accessed. I installed the 8 wired cameras, and I kept one screen up all the time to display the perimeter. Also, the menu option do not give you an option for 8 cameras, but 9. So a black screen was displayed all the time for camera 9. Recently, I decided to cycle the cameras, and sure enough, the unused wireless ports also appear on the monitor with a black screen, and the message "Not Enrolled". It is such a nuisance to have to cycle thru 4 blank screens. I researched high and low to figure out how to disable the 4 wireless ports, to no avail. I eventually reached out to Night Owl, and was told, these wireless ports cannot be disabled. I guess this way a person would have to purchase 4 wireless cameras to clear these black screens. So keep this in mind when researching this Night Owl product.

Worse customer service all cameras went offline for no resson shows no service and when I called customer service he was super rude from hello you can hear nasty attitude and the. After I explain to him what’s going on he said buy a new one there is nothing we can do