Night Owl Security ProductsReviews of nightowlsp.com

Absolutely the worst customer support. Speak very broken English, have you on hold for a LONG time, then will get frustrated with you and will hang up on you! Do NOT use!!

Terrible, rude customer support!! I like the cameras and modem, but support is terrible!! The tech continued to tell be i dont know what a internet cable is, she would repeat the step and when I told her ok, I have entered the code, she said, you dont know the code and would make noises on the phone in disgust. The problem was not me understanding the steps, it was her not understanding me. What a frustrating encounter. The number she provided for our interaction at the end of the call was 1026947.

I have called and worked with technical support representative and found the unit is defective. I keeps going Offline and then it will reboot on its own. This will put it in a loop where it will keep rebooting until the power is unplugged. The support personnel have not gotten back to be to resolve the issues. This was reported over a month ago. I have been on a call hold waiting for support to answer - 15 minutes

Bought the camera system for my house. While under warranty the hard drive was replaced twice. Out of warranty I bought a used one online. All are constantly disconnecting from the app. When it does that it makes me download a different version of the app. Mainly either the osp or x. Never know. Total garbage. Thought I was upgrading from Arlo but now it seems I went downhill.

My Night Owl camera system I only had it for a year and after that time I was having problems. Customer service is not very professional. I was on hold two hours today before someone came on the line now I’m still having the same problems. They need to get someone employed that know what they’re doing this is the worst customer service. I have experience.

Worst of the worse. They do not stand behind their products and the warranty is a joke. Customer service, if you can get someone who you can understand, takes hours to get live on the phone. The software with the system is incredibly bad and next to impossible to pull up previous events for viewing. Worst decision I ever made buying a product from Night Owl.

This system absolutely sucks. Spent almost 400 dollars of hard earned money on this and it's been nothing but trouble. Don't even waste time calling customer support as they could care less. Please dont buy this and boycott night owl products.

I would not recommend buying from this company, I purchased a camera from them, it didn’t work so They sent me a return label, I sent it back to them, they still haven’t refunded or contacted me in weeks, the email I got from them them after the 3rd week was general and didn’t answer my question which was, why you have had the camera back for 4 weeks now and I still have No Refund?. I think they are criminals and have also reported them to the BBB Honestly I doubt they care about reputation from the look of things here.