Night Owl Security ProductsReviews of nightowlsp.com

Aug 4, 2026 I contacted Night Owl because it lost it's connection to the internet. I first spoke with Albert, who hung up on me! I called back asking Charlie to speak with a supervisor. It's sad because their Customer Serv. Reps have heavy accents/bad connections. I was promised a call back, no email nope never happened. Aug. 6, 2026 I called again, Daisy took info. and said I would get a call back. I never got a call back! I had to persist to get the ticket # 1142835. AGAIN. no call back, no email! A few days later I called again! This is when I was told they no longer offer support for my system. Wow! After days of waiting you finally decided to tell me??? I am stuck with a Night Owl system that will not connect to the internet and NO help from Night Owl. Poor customer service. poorly speaking reps, poor communication, terrible phone connection and very unorganized! Shame on YOU Night Owl! Aug. 14, 2026 I tried again today to get help from Night Owl, to connect a different system. Albert hung up on me, again. Janes, would not transfer me to a supervisor. On previous days a supervisor NEVER called back. NIGHT OWL CUSTOMER SERVICE SUCKS!!! DON’T WASTE YOUR TIME OR MONEY!

I have had a Night Owl System for years now. I have had to replace the hard drive a few times. I have had to replace the cameras and wires a few times. All this was tolerable, well some what. What got me today is the fact that just because I upgraded my phone I can no longer view my cameras online. The app I used to view my system on my phone is no longer available and therefore I would have to upgrade my DVR as well. This is the dumbest shit I have ever heard of in my life! This crap was pricy enough a few years ago and now they expect me to spend even more money to upgrade to a new box because they no longer support the app I used to use?!? That is bullshit! I was able to find the app I used to use and put it on my husband's phone but for some reason it will not work on my new phone!! This just pissed me off. Night OWl sucks!

I'm going to make a really long story short. After multiple phone calls and repeating the issue over and over, I was told that my case was being escalated. Never received any type of communication from the "ESCALATION DEPT". Probably one of the worst customer service experiences I have personally encountered!!!!!

You have to laugh so you dont get upset at these corporationsz the box says batteries are good for 3 months but gardley lasts 10 days. Notifications come 1-2 minutes after motion is picked up. It takes about 3 minutes to load the view when you first open the app. Quality is good, claroty is good. Everything else is misleading marketed to make the ssystem seem way more efficient than it actually is. Good way to wast $300 bucks if your into that sort of stuff…

If i could leave zero stars I would. I have a simple technical issue for the company to respond to. Instead before they will even allow you past the "Chatbot" you have to give them unnecessary information (Name, & email address) so they can spam you. To qualify why, I will tell you I have used their product for 6 years now with minimal issues. Today, I have a major malfunction on my end and cannot obtain an ounce of technical support. Here is what has happened: I run an entertainment venue. We allow our guests to purchase a copy of our footage from our security feeds for their use. Typically to post on their social media pages. For six years, we have used nightowl with little to no complaints on our end or our guests end (some minor buffering issues caused by faulty wiring on cameras, not nightowls fault). Today, nightowl pushed through an update and forced a restart midday. This update caused our download formats to change from .mov to .mp4. No big deal, easy to convert online and with programs. The problem I am running into is the system is destroying our oversized (16 GB) usb drives (typically uses 500 mb per download) by creating a file large than 4GB for the .mp4 file. Our facility closes at 6pm on Sundays, I have 2 videos that guest have purchased that I cannot download or send to the guest because of this update. I have spent 2 hours reading every troubleshooting file, every manual file on their website. No answers. No information on the update. April Kim Kim Calledo's response in the chat room was that the thumb drive overheated. In a controlled environment I highly doubt it. Then they stated it was the bit rate. No, I have been using the same bit rate all day through 6 other video recordings. Then it was the image quality. Mind you I have a 4K system. I had to take the video all the way down to 360P to get the video to backup. Then it still wouldn't playback... Standard bitrates for .mp4 files at 360P (30fps) is 5000Kbps, our system is set to 4000Kbps and we used it for 1080P (30fps). I sent screenshots, to them showing the issues, and after a few back and forth generic responses, the rep ghosted the conversation. Leaving me to deal with figuring out their system, hacking the DVR program, and correcting their mess up. I do not advocate hacking a system of any kind, unless it is a last resort to fix your own purchased system. Even then I advise against it. So much for technical support.

Hey Everyone out there get the word out to others to Never invest in anything related to NightOwl because the CEO Ronald Ferris doesn't care one bit about Customer Satisfaction all he wants to do is rip People off. That is why His Business in Florida NightOwl Security only hired people from China or Philippines and ICE needs to know about them since they don't know how to do Customers Right and have Customer Satisfaction instead of not answering phone calls since Ronald Ferris allowed Engineers that doesn't understand to test things from there own devices to see if there will be problems. Just get the word out to other Citizens to stay way away from anything Business Ronald Ferris is the CEO of since he doesn't care about Customers Satisfaction one bit so why should we invest in his business. I hope Carma comes back and around and everything Ronald Ferris has invested in goes out of Business and no one buys anything that Ronald Ferris has anything to do with anymore because let me tell you he doesn't give one Rats but about your Satisfaction all he Cares for is his self and how much money he will still from you and give to all his Employees in Florida that are from China or the Philippines. And the CEO of NightOwl Security Camera Business Lives at 92 Center Street in Naples,Florida 34108 in a White Two Story House that is priced over a Million Dollars and Customers should go there and protest since the CEO of NightOwl Security loves to hire Illegal people and have them destroy NightOwl Security Product's so all of us Customers who have bought a NightOwl Security Camera System should stand on the Side walk where the CEO Lives in Floida and Protest against him and show his whole naiber hood what a peace of crap he is.

Everything is wrong about night owl absolutely horrible if you wanted to depend on something that is your security system it's mandatory that you can depend on it if something gets stolen broken or insurance reasons and you can't pull up your video that means your security system has done you a disservice and is completely useless and even intentionally causing you to lose valuable time property and money night owl has cost me all of this so not only did I lose my money buying night owl I've also lost money from damage to my property that I could not report because I had no video evidence because of night owls incompetence

I've been using this for years, all the sudden it can't remember my email, password & then I sat on hold for 20 minutes only to have no one answer. It says i never registered my email so I can't reset my password & the only email I ever got from them was....thanks for registering. Get your shit together night owl!!