Vanessa
I must include absolutely rubbish…
I must include absolutely rubbish management, especially Gabriella they lie and the favour people they want to favour!!! The wall are so thin that I can even hear the neighbor walking around! Every morning I have to wake up at 7:30 am due to the walls being so thin that I can hear my neighbor turning on their sink, cooking or blending something. Initially when I booked Nido I actually asked if the walls were thin and was told no. I often revise late and in my room but since I had someone move next to me in January I find it hard to revise or even get enough rest as I have to wake up whenever he wakes up due to all the banging, cooking and bleeding in the morning and evening. I’ve raised it once already but felt like i was completely ignored. It’s kind of exhausting not being able to have enough rest everyday cause of all the noise next door. When I’m flushing the water in the toilet comes out and my floor always gets wet 🤢 I’ve raised that too only to be told by the guy there is nothing he can do about it. I found it soo difficult to go away for a weekend or so without passing on my key to a friend as i get someone’s else rubbish in my toilet and by the time i come back the toilet stinks really bad and all different things can be seen inside the toilet which is obviously disgusting.
Response from nidoliving.comSep 17, 2019
Hi Vanessa, Thanks for the review. We’re sorry to hear that your stay with us didn’t meet your, or our, expectations. We always want to hear your comments so that we can improve our buildings and our service and we will look into the issues you have raised as a priority. We have dedicated 24-hour cover at our Newcastle residence and it is important that you and our other residents know that you can always report noise complaints to the team so that they can be followed up and acted upon. We take all reports of noise seriously as we know our residents are with us to study and we have various methods to deal with noise complaints whatever time of day they occur at. In regards to the blocked toilet, this is something that is picked up by our Maintenance Team and dealt with immediately. If this was not resolved, we would urge residents to let us know so that we can take another look. We thank you again for your contact and resolve to look at the issues you have raised as a priority and will do everything within our power to make your stay this year match up to all of our high expectations. Thanks, The Nido Team.