nidoliving.comReviews of nidoliving.com

I'd like to express my dissatisfaction with what has been going on at the Haymarket residence in Edinburgh. The building has been turned into a construction site and the works have been beyond disruptive. This happens at a time, that as a student accommodation provider, they should have been well aware that it is the spring exam period for most if not all students. The works have caused disruption to the exam preparation but also will cause disruption to the actual exam sitting next week if they do not pause them (as this year the exams are taken at home). Students decide to stay at such accommodation for the sole purpose of attending a course and the 'specialist' nature of this accommodation should have reassured that no disruption is caused at such important time for the residents as the exams period. Can Nido please respond explaining the following 1. Why works are being carried out now during our exams and not at any other time of the year (please do not refer to covid as construction works never stopped and same social distancing measures apply), 2. why although it is clear in your emails that you were well aware in advance that these works would be carried out during this year, prospective tenants weren't informed and 3. will you be kind enough to pause the works until the exam period is over? PS the employees at the residence are brilliant, exceptional and kind people that go beyond and above, however, the management is absolutely incompetent. Thumbs up for Richard, the hard working maintenance technician, he has gone beyond and above for all of us!

I sent in a cancellations request that was valid according to the license agreement almost 3 months ago. According to the agreement, they should've cancelled my booking a day after I made the request and paid back my deposit within a month. It has been 3 months and NOTHING has been done.

This is a review of what happened in Nido West Hampstead. Their actions and treatments towards students, whether current residents or temporarily moved-out, are hugely disappointing. The accommodation saw the COVID - 19 outbreak as an opportunity to undertake their construction work. Here are several poor, ridiculous, and concerning decisions they have made: 1. Having packaging workers to pack and move students' items with or without their consents. The majority of the students at this time went back home for their families to evade the pandemic, yet they found it reasonable to invade students' privacy for their own benefits. 2. Many of these packaging workers lacked the discipline of conducting safe distancing. They came in-and-out of student's flats every day posing a high risk of spreading the virus to students who were still residing and quarantining at Nido. Many of these workers didn't even have a mask or gloves on. 3. The receptionists were ordered not to receive mails/packages due to their safety measures. Poor handling of Nido has created a frustrating experience and resulted in many return / lost cases of students' packages. If Nido has the kindness to treat their employee with such safety discipline (not expressing that they shouldn't), they should consider an equal treatment to their residents. These are the three main issues I personally have experienced, many other fellow residents have complained about other more on issues like tenancy agreement. I cannot elaborate on this, but Nido, a word of advice, you should probably listen to your future promoters and investors for once. Nido, do better. Your handling of this pandemic has completely worsened everyone's experience here and the expectation of your guys.

The way they have treated students during the Pandemic is completely unacceptable! They plan on taking our belongings to a storage facility in Reading, making the rooms we have paid for (thousands of pounds) unavailable to us; and refuse to give us a refund at this time. All they care about is money, not the safety and security of its residents at this terrifying time. I am ashamed by the way they have acted. They don't even reply to emails and the phone line disconnects when you select option 2 (calls about your residence). Its shameful.

Despite an aesthetically pleasing building, and intelligent marketing the actual experience leaves much to be desired. -Substantial delays in constructing the gym, despite the instant availability of a games room. -Constant issues left unresolved (Broken TVs, Broken washing machine, Broken Karaoke equipment, Blocked drains, No hot water, Overly sensitive fire alarms) All of this happening while publicity events with free food/alcohol are in full swing, handily professionally photographed and smeared all over social media. -Refusal to act upon suggestions of tenants to improve the accommodation in a practical manner in favour of spending on useless decorations such as neon signs. If you favour a sparkly appearance over a place that cares for its tenants, come to Nido Student. If you value the odd event such as sushi making or beer pong, over a well maintained and properly run accommodation, choose Nido Student. Let it be known that for these issues I do not blame the staff on the ground, such as night staff, cleaners or maintenance workers. It’s ineffectual management and senior management. I blame a warped business plan, a predatory ethos regarding attracting international students and an a “profit before people” approach. Considering the price of the rent, it’s not much to ask for there to be more than 6 washing machines between 300+ Tenants. Despite being relatively trendy and at a stretch cool, avoid this company if you value function over frivolity. Edit: all other reviews at time of writing are from individuals contracted to Nido Student. I’m sure these are their personal views but it should be noted that they are employed by Nido Student. Review regarding Nido Student - Boyce House.

Vacated the apartment in Berlin nearly five months ago and still no refund of security deposit. Enquiries with bookkeeping are either ignored completely or are answered with standardized letters asking for more patience. Communication is only possible via email, no telephone numbers are given for direct communication with the responsible department. Very frustrating, I would avoid doing further business with this agency. As can be seen by reply given below the issue is still not resolved. Instead I am given yet another email contact which remains just as unanswered as all the other contacts I have had so far in fact the response given below is just as standardized as most of the other communication I have received so far. The same answer can be found on Facebook given to others who are still waiting for return of deposits. Before renting through this agency I highly recommend checking facebook and reading what others have experienced.

When we first moved in the flat was a mess, we had to get cleaners in after we’d moved in when all of this should have happened before we moved in, there was empty coke cans, no bin, tables on top of the sofa’s, dirty oven and sink etc. Our fridge then broke the sofa’s are falling apart and after 4 months of being promised new ones we still haven’t received them, our fire alarms and extractor fan do not work in the kitchen and I’d say that’s a massive safety hazard. Nido clearly do not care about the students that pay to live here even though they insist they do! The staff at reception are rude and condescending you could stand in front of them waiting for help and they will look at you then carry on their conversation with each other. The whole parcel situation is silly Hope anyone thinking of living here doesn’t.

Terrible communication by staff. They pretended they were going to be helping with problems I had with my accommodation, right up until I paid rent. As soon as rent was paid they had my money and didn't need to pretend they would do anything for me. If you're a student thinking of booking, I'd think twice. Walls are super thin, and always smells of weed. Need to pick up a parcel that arrived this morning? Nope, you have to wait until after 6pm. Even if you go to reception and see your package sitting there they won't let you have it.