Shahnvaz M.
Stay away from Nido Living!
Nido Living took over administration over the apartment building that we are renting in October 2023. We had many issues before they took over. But the last company atleast answered and Communicated with us. But since Nido took over, its been impossible to get in touch with them. It took them over 3months to answer an email. Very unprofesional from a big company. They dont pick up the phone either. We had heating problem, our heat in the apartment didnt work properly. Have in mind that this has been a very cold november and desember in Denmark. And our apartment have not been the only one with these issues. We have a facebook group, and 80% of the tenants have this problems. And nobody can get in touch with Nido. Are you considering renting apartment from Nido Living, expect this kind of service from them. Stay Away!
Response from nidoliving.comJan 17, 2024
Hi Shahnvaz, As you have mentioned, Nido took over the property management of the building Vallensbæk Strand in Denmark in October 2023 and inherited a number of issues which we were unfortunately unaware of. We have received a huge number of complaints with regards to the issues we've inherited from the previous operator and we are working through these in priority order. Please rest assured we are doing our best to work through them as quickly as we can and we apologise for any delays in response to your emails thus far. We have been providing weekly updates via email on key action points, such as the heating. Please do let us know if you haven’t been receiving these communications so we can update your contact details in our system. We were made aware of the heating issues 4 weeks after taking over the management of the property. In the last 6 weeks, we have had a plumbing company on site nearly every day replacing heat exchangers, pumps and altering pressure to ensure we resolve every issue in every apartment. We have successfully resolved the heating issues in over 90% of apartments and this has all been communicated with the tenants, in addition to providing regular updates on the work being undertaken to everyone. We continue to work hard in resolving all the issues our residents are raising and appreciate you taking the time to reach out to us. We hope the above gives you some comfort and context around the issues raised and reassurance that we are doing everything we can to ensure that all issues can be resolved and our tenants are satisfied. Best, The Nido Team