NicwaysReviews of nicways.com

Response from NicwaysJan 31, 2026

Dear Customer, Thank you for sharing your feedback. We sincerely regret the inconvenience and frustration this situation may have caused. We would like to assure you—and anyone reading this—that NICWays is a legitimate service provider. The issue appears to have arisen due to a misunderstanding, and we appreciate the opportunity to clarify. As clearly stated on our website, all orders may take up to 24 hours to be processed and provisioned. At the time you contacted us, your order was still within this standard processing timeframe. We have now reviewed your account and can confirm that your order has been fully processed. Please check your email for the login details and access information. We take customer feedback very seriously and are actively reviewing our support procedures and training to prevent similar miscommunications in the future. Should you have any further concerns or require assistance, we encourage you to contact us directly at [email protected] so we can assist you promptly. Thank you for your patience and understanding. Best regards, NICWays Team

Response from NicwaysSep 20, 2025

Dear Shoaib Ali, Thank you for your feedback. We are sorry to hear about your experience and the frustration it has caused. We want to assure you and everyone reading this that we are not scammers. There seems to have been a significant misunderstanding. As stated on our website, all orders can take up to 24 hours to be processed and provisioned. Your order was still well within this standard timeframe when you contacted us. Our support agent likely meant that residential IPs in specific New York location is temporarily not available, not that we don't offer it. The correct procedure would have been to offer an equivalent alternative, which we apologize was not handled clearly. We have checked your orders and all has now been processed. Please check your email for login details. We take all feedback seriously and are reviewing our support training to prevent such miscommunication. We invite you to contact us directly via email at [email protected] so we can resolve this to your satisfaction. Best Regards, NICWays Team