Galo R.
I purchased a Dooney and Bourke bag…
I purchased a Dooney and Bourke bag that is NOT A DOONEY AND BOURKE bag. The bag is cheaply made. Not Quality materials and lastly branded as real when it was not! I would like a full refund.
Response from NicetheengsFeb 22, 2026
Thank you for your message. We’re very sorry to hear that you’re unhappy with the bag you received. We take authenticity and product quality extremely seriously and would never knowingly sell a counterfeit item. We would be happy to issue you a full refund upon return of the item. Please initiate a return request and once the bag is received back in its original condition, we will promptly process your full refund. We appreciate the opportunity to make this right.