Sam G.
Total lack of communication
Total lack of communication. Applied with them mid April 2024, sent numerous emails which all have reference numbers, but when you try to communicate with them there is no response. Contacted them twice by telephone each time I had to wait 20-30 minutes to be put through, then when I did speak to someone all they did was message the relevant department arranged a convenient day for them to contact me and then I was never contacted on that day. I have even put a complaint through around a week ago now and have still heard nothing. Absolutely appalling service, no wonder the NHS is struggling for staff when you have agencies like this looking after the bank work. Thankfully I have managed to secure a permanent position within the NHS, but it caused a lot of stress and uncertainty up until this point.



