Natural Health Co.Reviews of nhc.com

Response from Natural Health Co.Aug 17, 2026

Thank you for sharing this experience. We’re sorry the process was so frustrating, especially after receiving communication that HSA payments were now accepted. We understand how disappointing it is to go through multiple steps, including reaching out for assistance, only to still be unable to complete your purchase. We appreciate you taking the time to let us know, and we’ll share this feedback with our team as we work to make the process smoother.

Response from Natural Health Co.Aug 17, 2026

Thank you for sharing this. We’re glad you’ve otherwise received good service from us, but we’re very sorry for the frustration caused by the Baxyl shipments. We can confirm your subscription has been canceled and you will no longer receive recurring shipments going forward.

Response from Natural Health Co.Aug 17, 2026

Thank you for sharing such thoughtful feedback. We’re sorry the recent website changes have made shopping feel more overwhelming and less personal than it did when you first became a customer. We especially appreciate your perspective on keeping the experience simple and approachable, as well as your comments about being able to better understand the qualifications of our professional support team. We’ll make sure this feedback is shared with the appropriate teams as we continue working to improve the site.

Response from Natural Health Co.Aug 17, 2026

Thank you for sharing your feedback. We’re glad you’ve been a longtime NHC customer, and we appreciate you letting us know what you preferred about the previous experience. We’re also happy to clarify that we still ship from our Appleton location. We’ll be sure to share your comments about the current shopping experience with our team.

Response from Natural Health Co.Aug 17, 2026

Thank you for sharing this feedback. We’re glad to hear our shipping times have been a positive part of your experience, but we’re truly sorry our recent changes to AI-supported customer service have made it more difficult to get the help you need. We understand how frustrating it is when you’re trying to resolve an order issue and don’t get connected with a real person. We’re actively looking into this and appreciate you bringing it to our attention. Feedback like yours is important as we work to make sure our technology supports our customers rather than creating additional frustration.

Response from Natural Health Co.Aug 17, 2026

Thank you for taking the time to share this. We’re glad our team was able to help get your order completed, but we’re sorry the online checkout gave you such a frustrating experience. We appreciate you flagging this so our team can look into making checkout more reliable.

Response from Natural Health Co.Aug 17, 2026

Thank you for being candid about your experience. We understand that sometimes you simply want to speak with a person, especially when you’re calling with a question or need assistance. We appreciate you sharing this with us, and we’ll pass your feedback along to our team.

Response from Natural Health Co.Aug 5, 2026

We understand your preference for direct interaction with one of our specialists. We are always working to improve our systems to ensure a smoother and more pleasant experience and appreciate you sharing that feedback!