It is ridiculous that you pay extra for Express shipping and are never told that the item you want will not be available till mid-January this is a crazy way to do business maybe you should hire someone from Amazon who can increase the shipping process for your items seems to me there isn't much going on in nfl.com except for all the AI and electronic people who are sitting behind a screen not wanting to do company or personal interaction with its clientele. When you order something you should get it or be contacted in enough time to order a different item not just to let it go until it actually ends up getting there what a joke this company is I will use other vendors from now on to get what I want
HA
Hareb A.
Unfair refund policy – they exploit customers
I ordered from NFL Shop and requested a refund. Instead of returning my money to the original payment method, they forced me into an eGift Card that can only be used on their site.
This is unacceptable and feels like exploitation. Customers should have the right to get their money back, not be trapped into spending again. Their customer service did not offer any solution.
I will never shop here again and I warn others to be careful.
CC
C. C.
Someone needs to save these players…
Someone needs to save these players from themselves. Seems the league or their coaches won't. Higgins needs to be in a hospital. Back from a concussion this week and likely 2 more already in this game ! Incredibly sad to watch.
MN
mjhermannoptonline.net
ABYSMAL Officiating
Calls are beyond questionable. Used to love watching games, I give up. Games are either rigged or referees are totally incompetent. It’s gotten so bad I can’t watch any more. Hmmm…Vegas and online betting now runs the NFL. Adios MF’s, Roger 🖕🏾
DY
david Y.
Completely fed up with the NFL
Completely fed up with the NFL. Corporate greed at its finest. You used to be able to watch more than a couple football games a week, now the rights to ate being sold to the highest bidder to be able to watch them. Remember when we could get off work and Thursday and Monday night and come home, kick back, and watch a football game. We now have to pay yo be able to watch football from home. Its sickening. How do you think youre going to capitalize on fan base when youre chasing after a generation that doesn't even watch sports as much. You have lost your nerve NFL, and a bunch of loyal NFL fans.
RA
Roy A.
How pathetic
How pathetic. A bunch of dependents playing with children's toys while hard workers supports their sorry asses.
IG
Ian G.
We had the worst experience attending…
We had the worst experience attending the NFL game at Bernabéu Stadium on November 16. My wife is recovering from a fractured foot and uses an orthopedic boot and manual knee scooter mobility aid. Our tickets said to arrive early for mobility accommodations, so we were in line by 2:30, a full hour before kickoff.
It took over an hour to enter. Fans were pouring in from all directions, police were overwhelmed, and there were no ropes, markings, barriers, or signage (in English or Spanish). The line barely moved; we would stand still for 10 minutes at a time. My wife even scootered up and down the line trying to find disability check-in because none existed. Only after kickoff did police finally organize the crowd and got things moving (security was a joke at that point as well).
We reached our assigned entrance at gate 23 about 15 minutes after kickoff. We asked staff about disability accommodations and they sent us to gate 40. Gate 40 was surprised to see us, made us wait another 10 minutes, then sent us all the way over to gate 1, saying they had secured the last two disabled seats in the stadium. We were also told it was our fault for not alerting them earlier, even though the tickets gave no contact info and explicitly told us to arrive early, which we did.
The disability seats turned out to be five feet from a packed concession stand. People constantly squeezed in front of us and literally stepped over my wife's injured foot. It was dangerous and stressful; we couldn't watch any of the game because we were shielding her from the crowd. The staff we flagged down were unable or unwilling to help. Something as simple as a rope or traffic cone would have solved the problem.
Fearing someone would re-injure her, we left and returned to gate 23. We were then told we couldn't bring the scooter inside or store it anywhere. The official stance—repeated multiple times by staff and security—was: "Go back to the dangerous area, throw out your $150 medical device, or go home."
We were in line an hour early so we could be accommodated. We followed all the rules and did what we were told and were gracious, and because of that we were put in danger and disregarded. It was around this point the tears started, and in the five years I've been with my wife I have never seen her so crushed and upset. We were exhausted. We had been pleading for an hour, trying to make due, and being stonewalled every step of the way.
We were directed yet again toward gate 1, where someone finally pointed us to gate 6, where we found Paul—our guardian angel. I didn't catch his official title, but his work involved accessibility aid. He made one phone call and arranged to store my wife's scooter in his office so we could go to our original seats. We finally got to watch the game, just in time for halftime. At least we could enjoy the second half without fearing further injury.
I still don't understand why it took pleading with 15–20 people and being sent back and forth across the stadium to find a solution beyond “too bad, go home.” The tickets were expensive, we followed all the rules, arrived early exactly as instructed, and stayed polite despite everything. For an NFL-hosted event at a stadium that handles massive crowds regularly, the lack of accessibility support, coordination, and basic safety was shocking.
I have reached out to Real Madrid, who said they're not at fault and I should talk to TicketMaster and NFL. TicketMaster said it isn't at fault and I should talk to Real Madrid and NFL. NFL Support said they're not at fault and I should talk to On Location Experiences. And On Location Experiences said they're not at fault and I should talk to NFL.
CF
Cutler F.
I’ve never seen such greed on this…
I’ve never seen such greed on this planet outside our douchebag president. You sign up for nfl plus because they say you can watch every game yet they make you sign up for YouTube nfl Sunday in order to watch what you’ve already paid for. They can suck my….member