Nextsense Reviews | Read Customer Reviews of nextsense.io

Nextsense Reviews | Read Customer Reviews of nextsense.io

Nextsense reviews

Showing 2 reviews with 2 stars · Clear filters

Joshua C.
Jul 7, 2026
I’ve been waiting weeks for the ear…
I’ve been waiting weeks for the ear buds and still nothing. Customer service has offered canned responses about back orders. The real kicker is that they offered 50 percent off the recurring charges ( that part they leave out of the ads. ) All in all I would call this a shady company and best and I still can’t say if they even work as they haven’t arrived.
Response from NextsenseOct 23, 2026
Hi Joshua, you’re right to be frustrated, and we’re sorry. Waiting weeks for your order and receiving updates that felt canned isn’t the experience we want anyone to have. We also want to clear up the confusion around recurring charges. Smartbuds do not require a subscription, but unlike regular earbuds, the tips and wings on Smartbuds are part of the sensor system. Their conductive coating makes contact with your ear to sense brain activity, and that coating naturally wears away with use, so fresh ones keep your signal reliable. Although we used to operate on a subscription model, we heard the feedback and changed the model early-on. Replacements are available whenever you need them, and we now offer bundle deals as well. — The NextSense Team
Report
Amy P.
May 21, 2026
The ear buds did not work for me
The ear buds did not work for me. I am not saying they wouldn’t work for some. However, customer service has been terrible! Everytime I reach out they tell me they are “escalating my issue” and then I never hear from them again. Still waiting on my refund. So, while I didn’t think the buds performed as advertised, I had hoped to at least be pleased with their customer service. I am not.
Response from NextsenseOct 23, 2026
Hi Amy, thank you for such a fair review after a frustrating experience. We've shared this with our customer service team and creating a better support experience is one of our top priorities. I was able to track down your order and it says the refund went through, however, please don’t hesitate to reach out to us at [email protected] if you’re still having any issues. — The NextSense Team
Report