NextnecklaceReviews of nextnecklace.com

Terrible customer service. Have written several times asking to begin the refund process and absolutely NO response. Completely awful. Am planning to report them

I ordered earrings months ago and haven’t received them.

Do Not buy anything from this place. The gold is not worth the money or time. I ordered from them a few times and every time my order has something wrong so I have to send it back. They do not know how to match the true color of your birth stone. Ive order a ring that was to be aquamarine but it came as a bright blue no where near the aquamarine color. Cheap looking and cheaply made. They DO NOT stand behind there return or exchange policy. They will not give your full amount paid your refund is always short paid only if they approve you to return the order. They want you to keep it and give you $20 off your next order. I do not recommend this place at all.

This is yet another company that has false and misleading advertising. I foolishly ordered a pair of earrings which took several weeks to arrive. They do not work (and look cheap) so I immediately emailed for a return authorization. So far, it's been two days of back and forth with them trying to "exchange" for other product, discount a future product, etc. Same old song and dance. It's a scam. I keep asking for return label and they haven't sent it. I will no longer buy from this or any company that is not a reputable company based in the USA (or Canada, Britain, etc.) where there are laws to protect customers.

Shady company. Ordered 2 rings, did not like them, returned them immediately to the address on shipping label. They emailed a day later with ANOTHER return address. Said I cannot get a refund unless the package came to the new return address. Tracked package, it was delivered. THE NEXT DAY I get an email from them saying we did not get your package, cannot provide a refund. How did they know my package was delivered to the New Jersey address, unless they were in touch? Immediately disputed the charge. BUYER BEWARE!!

I ordered two bracelets that were $149 each. They were not as shown. The opals were dull and white. The opals in the advertisement were opalescent blue tones. I asked them if they had other bracelets with nicer colored stones to choose from and I was offered a 30% discount. I told them that since I bought two bracelets 30% should be on two bracelets not one. I have not heard back from him. Very dissatisfied.

I had been a previous customer, and liked their creations until I placed an order about April 27, When I placed an order, they mentioned their website was not working properly. I received four (4) of the same necklaces when I only ordered 1, due to 'website issues". I got a telephone call before they shipped, asking me if i ordered four, and I said "NO" I did not. So they the person asked if I wanted to keep them for a discount. I said "NO". If you haven't shipped them, I only purchased two. Well, they shipped four, and I have never been able to reach them by phone or email. It's obvious they HQ out of the United States. They do not list any contact phone numbers anywhere, or addresses. They spend plenty on the front end marketing, but fail miserably in customer support and satisfaction. I am now seemingly stuck with $321.00 worth of duplicate merchandise they said they would send a return address for -- but, of course, never did. It's been more than a month now. I am a VERY DISASATISFIEDD former customer. No more orders from me. Rhoda Spuhler

I ordered a bracelet from them, but size is small. I want a bigger size but they are asking for 30$ more for the exchange. When, i said i want to return the item, keep asking me for my size. 5 emails asking me my right size, but not sending me the return label. Bracelet doesn't fit me and i can't make a return. Horrible customer service and impossible to make a return. I wouldn't recommend their business at all.