G. S.
Avoid this company
Avoid this company at all costs. You risk paying for data that never gets added to your account. This service is an outright scam. I purchased a digital SIM for Malaysia and had previously used them in other countries without issue, which makes this experience even more infuriating. When I tried to top up the SIM, I was charged twice and received zero data. I contacted their customer support chat and was trapped in an endless loop of automated replies, each one claiming I’d be contacted by email for a refund. That email never came. They made this false promise at least 20 times and did absolutely nothing. No refund, no resolution, no accountability. This is blatant fraud. They take your money, fail to deliver the service, and then hide behind bots while ignoring refund requests. Consider any money you give them gone forever. Stay away unless you enjoy being scammed.
Response from Nextline - Second Phone NumberSep 1, 2026
Hi, thank you for explaining what happened. We understand how frustrating it must have been to be charged for a top-up without receiving the data. Please email [email protected] with your account and transaction details. We will check the top-up records and payment history with our team and make sure your case gets the attention it deserves. Lura, Support