NextdaycontactsReviews of nextdaycontacts.com

Response from NextdaycontactsAug 31, 2021

Hi Jenny - I am incredibly sorry about your recent experience. We pride ourselves on offering an effective and quick service, and clearly we did not meet our own expectations your recent order. I'm not able to find your order on the backend of our system so that I can reach out personally, but I'd love to connect and make this right. If you can, please reach out to me at [email protected] so that I can understand the situation further and find a solution that works for you. I hope to hear from you soon! Best, Taylor

Response from NextdaycontactsAug 31, 2021

Hi John - I firstly want to apologize for your recent experience with us. We fully understand how this is a large inconvenience and how frustrating it is to plan on your contacts arriving, to then finding they're delayed. While we always aim to ship all products with free overnight shipping, sometimes there are delays with UPS and USPS that are out of our control. We value you as a customer and absolutely want to make this right. We'd be more than happy to chat further so that we can be sure that this does not happen again and, most importantly, that you continue to be a member of the NextDayContacts community. Please feel free to reach out to me at [email protected] so that we can connect! Best regards, Taylor NextDayContacts

Response from NextdaycontactsAug 11, 2021

Hi Laura I’m Taylor, and I work at NextDayContacts; thank you for taking the time to write this review. I wanted to let you know how sorry we are for your contacts not being delivered on time. We pride ourselves on providing excellent experiences for our customers and we sincerely apologize that this service level was not met when you shopped with us. We fully understand your frustration and when we spoke with you last week, we fully refunded your order and offered to send lenses to you on your trip. We want to be sure that we make this right for you. We will be reaching out via email as well to connect, as we truly value your service and we would love for you to continue being a part of the NextDayContacts community. Best, Taylor S. NextDayContacts

Response from NextdaycontactsDec 16, 2020

Hey Terry, Thank you for taking the time to give us a review. I do apologize for the delay on your contact lenses. In most cases contact lenses are available, and are shipped via next business day. Sometimes we have to place a special order to the manufacture to fulfill an order. This can happen for a few reasons. In your case, the prescription parameters and brand were out of stock. We do our best to notify our customers if this ever happens, and do our best to provide accurate updates on when to expect the replenishment. The information we provided for the 15th, was information we were given by the distribution center. As you mentioned, the contacts did not come in as expected. We can certainly appreciate the need for getting contact lenses as fast as possible, and in our case the very next day. We hope you understand that in the event of a stock shortage, we do our best to get in the replenishment as fast as possible. Thank You, Daniel

Response from NextdaycontactsMar 27, 2020

Hey Rafaella, Thank you for taking the time to give us your feed back. Your order was placed on a Friday and shipped out next business day. It was received on Monday. Your package was delivered on time. Our terms and conditions for shipping are stated at checkout and in the terms and conditions. We also have an entire page dedicated to our shipping details. https://nextdaycontacts.com/next-day-shipping-details/ We work very hard to communicate with our customers, and we have a superb record for meeting expectations. Please feel free to contact us at 888-962-1180. We would be happy to discuss any concerns or issues you may have. Thank You, Daniel