NextCare Urgent CareReviews of nextcare.com

Had a 1:20 appointment for my son. At 2:12 I got the text they were ready to see him. They didn’t come get us until 2:45. Desk clerk left her window so she wouldn’t have to listen to my complaint. She didn’t come back until they called us back. There are no other patients an head of us and the “doctor” still hasn’t examined my son.

Do not go to this place. I was there for less than 5 minutes to get a prescription for a sinus infection. I saw a nurse practitioner. They billed my insurance company over $700 and then billed me $115. When I called, they said the balance would be dropped, but then they sent me to collections.

We went in and it was close to closing time... they closed within the next 20 min, the lady at dest lied and said there was no insurance coverage and turned us away... considering it's a urgent care and the situation at hand was an emergency...she turned us away! Only for us to go to another urgent care and they confirmed insurance was up to date and active! Very unperfesional and not ok considering her line of work! Very disappointed and will let friends and family know not to use this location! Embarrassed to say this is the town I live in and the people that live in my community!!!

Scam of a company! Would not recommend it to an enemy even! Scam, stay away!

This is the worst insurance company I have ever dealt with. Their practices feel highly unprofessional and, at times, even deceptive. They routinely keep customers on hold for at least 30 minutes, seemingly to discourage follow-ups. Each time I call, I am given a different and often unreasonable excuse for refusing testing. Despite my repeated requests, they have not allowed me to proceed with the necessary tests to determine my diagnosis. Instead, they continue to claim that I have an “undeclared condition” without providing any clear explanation or evidence. This experience has been extremely frustrating and concerning, especially given the importance of timely and accurate medical care.

Absolutely pathetic, I bought their coverage during getting my Saudi Evisa process, they never sent me any document or certificate, despite several emails they are making me run from pillar to post to get my document please avoid this unprofessional company

Their billing is completely incompetent and doesn't file claims properly. I have been struggling to contact them for close to a year to an invoice they didn't file correctly (they didn't bill the Medicaid part and are billing me instead). It's impossible to talk to them as you are kept waiting for someone to answer their billing number phone. I tried several times but gave up each time after 1+ hours of waiting. There is no other way to contact them. No address, no email, a "submit ticket" function (that I used of course). The only thing I could find about them after hours of research on the internet is that their headquarters are in ... Dubai. Edit: Already filed complaint with CMS and I'm filing now a complaint with the Consumer Financial Protection.

I was sent in for a blood test. I went in and did the blood test on a Saturday. They called me on Monday, and the lab did not get my blood in time. Which I understood and double checked, I would not have to pay for another test. Well... I just got a text that I owe them money for their mistake. Now I am calling the billing department. I have been waiting for over 45 minutes. Does anyone actually work the phones? Trying to call the billing department is horrendous, and something/someone needs to change.